IT Infrastructure Intern

Job DescriptionHardware Support:- Assist in the installation, maintenance, and troubleshooting of computers, printers, scanners, and network devices- Identify faulty equipment and direct them to the appropriate departmentSoftware Support:- Install and update operating systems (Windows, Linux, etc.) and basic office applications.- Assist in software license tracking and inventory updatesNetwork Management:- Support local area network (LAN), wireless network (Wi-Fi), and internet connection monitoring- Learn and perform basic tasks such as IP address management and network device configurationServer and System Monitoring:- Support monitoring and maintenance of servers (file, email, backup, etc.)- Track and report system resource usageUser Support (Helpdesk):- Respond to technical support requests from end-users- Record support tickets and track resolution progressSecurity and Backup:- Assist in monitoring antivirus, firewall, and backup systems- Act in accordance with data security policiesInventory Management:- Maintain and update IT equipment inventory- Record and label newly acquired hardwareDocumentation:- Document technical processes and performed tasks regularly- Assist in preparing user guides or installation documentationDesired Skills & ExperienceUndergraduate student in Computer Engineering, Electrical-Electronics Engineering, Management Information Systems, Information Technologies, or related fieldsBasic knowledge of networking, operating systems, and hardwareEager to learn, analytical thinker, and team-orientedStrong communication and problem-solving skillsBasic knowledge of scripting languages such as PowerShell or Bash (Optional)