IT Infrastructure Support Technician

IT Infrastructure TechnicianGothenburg, Sweden8 Months ContractAs a IT infrastructure technician you work with infrastructure support for the Volvo Group Trucks Technology (GTT) end users for Time Critical Support (TCS) areas. This position is part of the GTT onsite team within the Data & Simulation Platform organization of GTT located in Lundby. 1 and some times 2nd level support.In this role, it is critical to work together with local and global colleagues to deliver support and new & upgraded infrastructure for business solutions. This includes, but is not limited to, WindowsOS, LAN (wired and wireless), Windows client solutions for office and Test/Lab (Volvo client solutions like MyPlace, FactoryPlace) and specialized engineering devices such as Test Cell equipment, HIL, VR, IoT etc. This position performs analytical, technical, and administrative work to support local users and test cells environment.We use Service Now and we work according to ITIL practices for Incident mgmt etc.Required Competencies• Broad IT background including hardware, software, and network support.• Is dedicated to delivering customer value• Has ability to build effective relationships• Has solid communication skills• Work patiently with stakeholders who are frustrated and need issues to be resolved quickly or helpful guidance with using the solutions• Is open to change and enjoys the challenge of unfamiliar tasks• Has fluency in Swedish and in English, both written and spoken• Interest in the end users’ needs regarding IT• Interest in IT infrastructure and new technology• Passion for innovation and new technologyDesirable Competences/Certificates• ITIL Foundation needed• Agile SAFe good to have