IT Intern

Responsibilities IT Support and Incident Management: Assist in logging and tracking IT incidents and service requests via the Jira ITSM system. Provide basic technical support for users under the supervision of IT Executives, including troubleshooting hardware, software, and network issues. Help document recurring incidents and contribute to root cause analysis Learn to manage tickets, prioritize issues, and maintain SLA compliance. Hardware, Network, and System Support: Support the setup, installation, and maintenance of laptops, printers, and meeting room VC equipment (e.g., Microsoft Teams Rooms). Assist in basic network troubleshooting (LAN/Wi-Fi, connectivity, and access issues). Participate in system monitoring and help update documentation for infrastructure changes. Asset Management: Help maintain accurate IT asset inventories (hardware, software, and licenses). Support in preparing and updating asset tagging, documentation, and disposal records. Learn procurement and vendor coordination processes by shadowing IT Executives during vendor engagements. Security and Compliance: Assist the team in enforcing security policies and good practices to ensure data and system protection. Support documentation for ISMS compliance and internal audit preparation. Participate in awareness activities related to cybersecurity and compliance. Learning and Development: Gain exposure to ITIL service management principles and incident handling best practices. Collaborate with internal teams on IT improvement and digitalization initiatives. Attend training sessions or workshops as assigned to enhance technical and soft skills. Requirements Currently pursuing a Bachelor’s degree in Computer Science, Information Technology, or a related field. Basic understanding of computer hardware, networks, and operating systems. Familiarity with Microsoft Office 365 and interest in learning ITSM tools (e.g., Jira). Strong problem-solving and analytical thinking skills. Eagerness to learn, adaptable to a fast-paced environment, and demonstrate professionalism and integrity. Willing to go the extra mile to ensure tasks are completed on time and to high standards. Life at Arvato Systems Malaysia:Are you ready to join a team that continuously nurtures creativity, champions entrepreneurship, and values every individual's contribution? Our agile and collaborative culture cultivates empowerment through ownership, trust, and respect. Within this environment, we innovate through value creation and delving into technology, shaping boundless possibilities in our ecosystem.What's In It For YOUInnovate Fearlessly: We fearlessly challenge the status quo. Innovation runs deep within our core, and we're continually seeking groundbreaking solutions. Your ideas matter, and we offer the platform for them to flourish.Invest in Growth: We prioritize your professional development with diverse learning, mentorship, and resources nurturing your growth through ample training opportunities.Work-Life Harmony: At our company, we prioritize work-life harmony, championing flexibility, and support to ensure your welfare. Your mental wellness is our priority. We're committed to fostering a healthy balance between work and personal life for a happier, healthier you.Attractive Benefits: Our flexible benefits package is designed to cater to your individual needs, complemented by exclusive perks such as Birthday Leave, Family Care Leave, and sponsored meals.Collaboration over Competition: Teamwork isn't just an idea here - it's our way of life.Thriving on Diversity: Embracing unique viewpoints and backgrounds, we ensure Equity and Inclusivity are at the heart of our success.Celebrate Success: From big wins to small victories, every achievement deserves its moment in the spotlight. From project milestones to personal goals and team triumphs, we're all about raising the flag high for success!Wellness & Well-being are Fundamental: We view wellness as more than personal health - it's the foundation of our caring, connected community. This emphasis on well-being drives our culture of rapid exploration and learning, propelling us forward together.Uniting through Fun: From annual company trips to quarterly team outings, we build trust and camaraderie by engaging in enjoyable activities together.Giving Back: Rooted in our values, we actively engage in initiatives supporting meaningful causes that benefit society. Our commitment to Corporate Responsibility is the cornerstone of our journey toward excellence. Join Arvato Systems Malaysia for a transformative career journey. Our commitment to fair opportunities means we value skills and performance above all else - everyone is welcome to build a brighter future together.Data Protection NoticeIn accordance with the Personal Data Protection Act (PDPA) 2010, the personal information you submit will be used solely for recruitment and selection purposes related to this vacancy. Your data will be retained until the successful candidate has been hired and officially onboarded. Thereafter, unless you have provided explicit consent for us to consider you for future opportunities, your data will no longer be actively retained in our recruitment system in line with our data protection practices.About UsGlobal IT specialist Arvato Systems supports major companies through Digital Transformation. About 3,300 staff in over 25 locations epitomize in-depth technology expertise, industry knowledge, and focus on customer requirements. Working as a team, we develop innovative IT solutions, transition our clients into the Cloud, integrate digital processes, and take on IT systems operation and support.Interested? Then send us your application! We welcome applications from people who contribute to the diversity of our company. Please feel free to send us your detailed application including certificates and your salary expectations.Arvato Systems Malaysia Sdn BhdCompany: Arvato Systems Malaysia Sdn. Bhd. | Job ID: 283775