IT Manager - Dusit Princess Srinakarin

Job ObjectivesTo assist the management and users on the effective operation of Fidelio, Opera, Micros, PC’ s and other systems. Act as a service center for all IT. matters. Monitor and control usage of direct line. Plan and implement technology related processes, systems, and telecommunications. Maintain IT systems, management of software & hardware, 24-hour coverage for hotel. Produce strategic, tactical IT business plans, capital & operating budgets. Conduct relevant periodic training and refresher training courses for the users.Primary responsibilities:Answer e-mails concerning I.T. Matters.Coordinate with I.T. Corporate Office.Inspect Micros and computer installed in different departments/outlets.Attend to tasks and projects assigned by the Director of Finance.Coordinates with all departments; call meetings.Monitor and control usage of direct line.Designs form to be used in Fidelio and other internal control systems.Issue policies and guidelines.Coordinates with project office on office layout and electrical cabling.Reviews existing procedure.Reviews user rights.Should be available 24 hrs on call.Plan and implement technology related processes, systems, and telecommunications.Maintain IT systems, management of software & hardware, 24-hour coverage for hotel.Produce strategic, tactical IT business plans, capital & operating budgets.Analyze software and hardware problems to detect/correct deficiencies, malfunctions and irregularities.Prepare, recommend, and implement procedures designed to ensure data back-up and recovery, protect database from loss or damage in case of system failure.Manage contracts with IT vendors, consultants, service providers, review maintenance contracts to ensure accuracy and project completion.Report status of IT operations to Executive Committee.Evaluate and define hotel and user requirements to determine feasibility of requested enhancements.Installation of software and hardware upgrades, compliance with Dusit Corporate and legal requirements related to software licensing agreements.Focus on future business needs and profitability.Develop training programs to increase user knowledge of systems to ensure high degree of computer proficiency.Ensure compliance with established procedures, systems security, contingency plans, internal controls and standards.Schedule routine preventive maintenance, daily clerical functions regarding integrity of computer systems.Administrative ResponsibilitiesMaintain Daily Revenue Report and other relevant documents which are required on a daily basis.Commercial ResponsibilitiesReview proposals, contracts of suppliers and negotiate for a better deal.Human Resources Responsibilities:Coordinate with department heads and end – users to ensure smooth operation.Provide training.RELATIONSHIPMaintain good relationship with all IT Contractors.JOB REQUIREMENT Minimum education of Bachelor degree in Computer Science, Computer EngineeringMinimum of 3-4 years of IT supervisory experience in medium-large organization is essential. Exposure to hospitality industry is highly desirable Strong knowledge in Fidelio, Opera, Micros, PC. LAN. and other applications widely used in hospitality business. Have Excellent English communication skills both in written and spokenPosses professional disposition with excellent communication and interpersonal skill.