IT Manager

The IT Manager will lead the strategic direction and operational efficiency of the Information Technology function within the organization. This pivotal role involves developing and executing a comprehensive IT strategy, ensuring service excellence delivery, and fostering innovation across all branches. The incumbent will shape the organization's digital future, driving the organization towards greater efficiency, digital transformation, and success.DUTIES AND RESPONSIBILITIES:1.Build and Execute the IT Strategy:•Develop and deploy long-term IT strategies and roadmaps aligned with the companies’ directives set by the CEO and Leadership Committee.•Collaborate with key stakeholders to translate business strategies and requirements into IT solutions.•Lead, prioritize, and evaluate overall IT performance, ensuring successful execution of the IT strategy.2.User Experience Excellence:•Implement and deploy new/effective IT solutions, systems, and tools to ensure smooth and efficient user work experience.•Ensure consistency and frictionless flow of data between business applications.•Evaluate isolated, user-driven Shadow IT and determine continuation or integration into central IT.•Define solution portfolio and provide consistent solutions to similar business issues/requirements.•Ensure consistent deployment of solutions across all entities as part of the IT roadmap.3.Digitalization:•Collaborate with Business Excellence (BE) to identify automation opportunities.•Lead digitalization efforts to enhance customer and business partner experiences.•Champion self-service solutions to streamline processes and improve efficiency.4.Policies and Procedures:•Develop and implement effective IT policies and systems to support long-term future demand as defined by senior management.•Ensure key data availability to support future business plans.•Maintain written documentation, including user and system manuals, and license agreements.•Ensure consistent documentation of modifications/upgrades to IT Infrastructure and applications.•Prepare system recovery plans aligned with user departments in case of system blackouts.5.Budget:•Plan and control IT budget and expenditures aligned with business priorities.•Regularly review actual expenditures versus budget allocations to identify variances and optimize spending.6.Budgets and Financials:•Monitor and control the budget of the department/business unit.•Review and continuously update the financial tracking mechanisms and measurements in compliance with standard accounting principles.7.People Responsibility:•Define goals for team members and evaluate performance as per the Elite Group performance management process.•Provide feedback and coaching on an ongoing basis.•Identify training and development needs of the Department/Unit to ensure ongoing capability development.•Provide guidance and ensure transparent communication to manage career aspirations.8.Self-Management:•Set performance goals at the beginning of the year in discussion with the reporting manager and ensure that the goals are achieved during the course of the year.•Strive to achieve the highest levels of proficiency in all competencies and skills required to perform the role.•Identify the training and development requirements for self to ensure ongoing capability development.9.Health, Safety and Environment:•Ensure compliance with all relevant safety, quality, and environmental management policies, procedures and controls to guarantee employee safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.10.Policies and Processes:•Provide input and suggestions for the continuous improvement of Department/Unit practices taking into account external and internal/group level best practices to improve efficiency and effectively manage changes in business environment.•Manage the development, implementation and regular review of the Department/Unit policies, procedures and systems to ensure consistent and systematic application of best practices providing timely and effective support to concerned users.Job Context:•Contribution to overall business excellence and digitization•Effective reinforcement of IT system initiatives and infrastructure•Thorough thought process and solutions to complex stakeholder management