IT Manager

About the RoleWe’re looking for an IT Manager – Specializing in Phone Systems to lead the strategy, implementation, and day-to-day management of our enterprise telephony and communication platforms. This is a hands-on role overseeing phone systems, Unified Communications (UC), and Contact Center platforms, ensuring reliable, scalable, and efficient communication across the organization.You will work closely with cross-functional teams — including Sales, HR, Executive Leadership, and Network Services — to maintain, optimize, and integrate phone systems with business applications, while ensuring compliance, security, and user satisfaction.Key ResponsibilitiesManage the implementation, configuration, and lifecycle of enterprise phone systems (UC/CCaaS).Oversee administration of platforms such as Cisco, Microsoft Teams, 8x8, or similar telephony solutions.Partner with Network Services to manage telephony infrastructure, SIP routing, call flows, and system integrations.Collaborate with department leaders to align phone system workflows with business needs.Ensure system uptime, troubleshoot issues, and proactively recommend improvements.Develop and maintain documentation, training materials, and user onboarding processes.Monitor performance metrics, generate usage and efficiency reports, and support data-driven decision-making.Serve as the primary technical liaison between vendors, service providers, and internal stakeholders.Ensure compliance with data privacy, security, and communication regulations.Lead or support telephony-related IT projects, upgrades, and migrations.QualificationsProven experience managing enterprise phone systems and Unified Communications platforms.Strong knowledge of telephony infrastructure (SIP, VoIP, call routing, PBX, UC/CCaaS solutions).Familiarity with integrations between phone systems and CRM/business applications.Hands-on experience with platforms such as Cisco, Microsoft Teams, or 8x8 preferred.Strong troubleshooting and problem-solving skills with ability to manage escalations.Excellent communication and documentation skills for end-user training and stakeholder updates.Project management skills with ability to handle multiple priorities and deadlines.Experience working with vendors and negotiating service agreements.