IT Network Administrator

**IT Technician - Network Administrator**Job Description Typical day - checks their email and voicemail to see if there are any service requests from company employees. They participate in meetings with the IT department to address recent changes to department policies or budgeting needs. Throughout the day, they receive calls or emails from company employees and help solve problems. For more complex problems, IT Technicians visit other departments, speak with employees, run tests and troubleshoot computer systems. Manage company's network infrastructure: Firewalls, VPN connection between multiple locations, and VOIP Configure and maintain backups Maintain applications:

CRM & ERP Daily routines include new user setup in Active Directory, creating new VOIP phones on the Call Manager, new computers and server installations, remote user setup, negotiating new projects with vendorsIT Technician Skills And Qualifications **Problem-solving: ** IT Technicians often have to interpret a problem and determine the best way to resolve it. This requires the use of critical thinking, as the IT Tech may need additional information that isn't provided in order to satisfy the customer or employee. **Patience: ** IT Technicians work closely with their customers. Patience is necessary for this field.

Often the clients don't understand what is happening with their system and may not describe it properly. Patience will benefit the IT Tech in understanding the problem and working toward a solution. **Communication: **Communicating with clients, supervisors and staff helps everyone to understand the problem and potential solutions. Clearly stating the situation, following through with emails and phone calls and sharing resolutions will make the process flow smoothly. **Endurance: ** Because IT Technicians can work long hours with complicated projects, the ability to stay focused on the objective is key.

IT Techs may also be involved in the relocation of servers, hardware and peripherals that are important to the operation of the business**Summary**3 Years ExperienceHigh school graduate or equivalency certificate (GED)Job Type: Full-timePay: $60,000. 00 - $80,000. 00 per yearBenefits Dental insurance Health insurance Paid time off Vision insuranceSchedule Day shift Monday to FridayWork Location: In person