IT Operations Coordinator

IT Operations Coordinator – UK&IHatton Garden, London (Hybrid: 3 days in-office)About Neve Jewels: Since 2002, Neve Jewels has been crafting timeless, high-quality jewellery across three unique sub-brands: Diamonds Factory, Sacet, and Austen & Blake. We combine exceptional craftsmanship with contemporary design and are passionate about innovation, sustainability, and redefining everyday luxury.About the Role: We’re looking for a proactive IT Operations Coordinator to ensure our UK&I IT systems run smoothly. This role gives you ownership over IT assets, vendor coordination, and day-to-day IT support—helping our business operate efficiently while supporting our teams across stores and offices.Key Responsibilities:Coordinate the full lifecycle of IT assets (laptops, phones, store tech, networking equipment), including procurement, allocation, tracking, and disposal.Maintain an accurate asset inventory and ensure compliance with policies.Provide first-line IT support for hardware, software, and connectivity issues.Coordinate systems and telecoms support, including VoIP, PBX, cloud tools, and network infrastructure.Liaise with external vendors for hardware, software, and IT services, ensuring SLAs are met.Support onboarding, IT projects, and upgrades, collaborating with internal teams.About You:2+ years’ experience in IT support, asset management, or operations.Strong organisational skills and ability to manage multiple priorities.Comfortable with Mac & Windows troubleshooting, basic networking, cloud systems (Google Workspace, Asana, VoIP).Familiar with ITSM processes and ticketing tools.Confident communicator with a proactive, collaborative approach.Willingness to travel to UK&I stores and offices as required.Why Join Us:Career growth in a fast-growing, innovative business.Hybrid working and flexible hours.Vitality private healthcare, Perkbox discounts, and recognition programs.25 days annual leave + bank holidays, enhanced maternity/paternity benefits.Collaborative culture where your contributions and ideas matter.