IT Project Manager (Contact Center Cloud)

Job Summary:Our main goal is to deliver a telephony system and add-ons services around the globe. The Project Manager is responsible for:Managing the assigned project(s), in charge for management of setup, control of the project business case, creation and management of specifications.Management of design- and development phases belongs as well to his responsibilities as well as the test- and rollout plans.Tracks project milestones to get them finished in quality, time and budget. He will ensure project progress related to project scope, plan and level of risk.Measures project progress (such as various baselines, cost burndown, schedules, workflow progress data, etc.) and reports the project status and other project-specific information to stakeholders.Work collaboratively with development and support staff to maintain thorough knowledge of product capabilities and to ensure that all communication between stakeholders is precise.Plan, schedule, monitor and manage the design, implementation, testing, and building process of the Contact Center services.Create and maintain project documents outlined in project rules and project description such as the project charter, project milestone plan, regular project reports, milestone documents, risk management analysis, etc. and ensure the release of these documents to the correct audience.Check Contact Center service implementation upon finalization against agreed upon specifications and ensure that it meets all objectives, security policies, performance and quality standards required.Coordinate user acceptance testing with business partners and service suppliers.Achieve operational objectives by contributing information and recommendations to strategic plans and reviews, preparing and completing action plans, implementing production, productivity, quality, and customer-service standards, resolving problems, completing audits, identifying trends, determining system improvements and implementing change.Arrange customer training and align training with customer goals.Qualifications:Experience in working with international teams in a multicultural environment.Experience in complex technical solutionsMinimum of 5 years’ experience as Project ManagerProven PMI, IPMA or PRINCE2 experienceWillingness to travel internationally up to 30%------------------------------------------------------------------The protection of your personal data is important to us. Before you proceed with your application please carefully read Cognizant's Privacy Notice to understand what personal data we collect when you apply, what we do with your data, and what rights you have. [ Link of Cognizant's Data Privacy - Link to Cognizant's Privacy Notice: cognizant.com/en_us/general/documents/Cognizant_Candidate_Privacy_Notice.pdf ] I hereby confirm that I have read and understood Cognizant's Candidate Privacy Notice. I am also giving consent to the processing of my personal data for the purposes outlined in the notice. I acknowledge, that I have read, understood, and have given my consent to the terms stated on the Candidate's Privacy Notice, including those related to sharing of my personal information with third parties and to cross-border transfer of such personal information.