IT Service Desk Analyst

Department: ITLocation: WorsleyCompensation: £25,000 / yearDescriptionAs an IT Service Desk Analyst, you will provide 1st line technical support services across the business. This will include ensuring tickets are being raised and organised based on the issue and priority of the ticket. Throughout this, you will have excellent IT customer service communications to keep customers up to date on progress.Key ResponsibilitiesLog incoming support calls and emails received and prioritise accordinglyEnsure all owned calls logged are reviewed dailyResolve issues with PCs, printers, mobile phones and in-house softwareBuild desktop and mobile hardware to agreed standard and ensure smooth handover to the customerWork to departmental SLA’sMaintain regular lines of communication with customers and suppliers on all outstanding issuesDemonstrate a high level of teamwork to achieve results on 1st time fixLook for proactive resolutions on common issues and faultsOffer help and support for all customers. Take time to ensure all customers’ needs are met and strive to exceed customers’ expectation levels through great serviceComply with all systems, procedures and processes, so company and customer information is accurateCarry out other tasks and duties when requiredDeliver support services effectively and efficientlySkills, Knowledge & ExpertiseGood knowledge of Desktop operating systems, hardware, mobile phone technology, as well as successfully meeting service level agreementsA very focused minded individual, able to tackle a problem from different angles and make decisions quicklyStrong communication - good written and oral communication skills Excellent interpersonal skillsAbility to present ideas in business-friendly and user-friendly languageKeen attention to detailInvestigative, assessing, and problem-solving abilitiesAbility to effectively priorities and execute tasks in a high-pressure environmentExceptional customer serviceExperience working in a team-oriented, collaborative Environment but also able to work independentlyJob BenefitsWe offer a competitive salary based on experience along with a full benefits package.Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.