It Service Desk Technician L2

Company DescriptionTacladders IT Solutions specializes in reliable IT hardware maintenance, offering services such as hardware warranty, AMC contracts, logistics, and global part procurement. Focused on quality support, the company ensures smooth business operations with a guaranteed 4-hour Service Level Agreement (SLA), global coverage, and round-the-clock customer assistance. With a team of certified engineers, Tacladders provides cost-effective alternatives to OEM support and multi-vendor solutions. Dedicated to client satisfaction, Tacladders delivers proactive, customized solutions adapted to unique needs, extending equipment lifespan and maintaining IT system efficiency. Their on-site and transparent services are tailored to meet the specific IT demands of businesses worldwide.Key Responsibilities:- Participate in the IT Service Center.- Provide technical support and troubleshooting services.- Register and update tickets (Incidents/Requests).- Distribute incoming tickets (Triage).- Install and configure hardware and software.- Manage assets, including computer warranties.- Oversee IT warehouse and inventory management.- Provide training and guidance to users as needed.- Escalate issues to the appropriate parties when necessary.- Participate in project work.- Stay updated with the latest IT trends and developments.- Provide support for Windows and iOS environments.Qualifications and Experience Requirements:- MBO Level 3+ or at least 2 years of relevant work experience.- Strong technical knowledge of computer systems, hardware, and software.- Experience with IT Service Management Tooling, Windows Active Directory, Azure Active Directory, and Intune device management (preferred).- Proficiency in Windows 10/11, MacOS (preferred), iPhone, iOS, and Office 365 admin center, including Office 365 apps, Teams, SharePoint, etc.- Ability to diagnose and resolve technical and network issues.- Excellent communication and customer service skills.- Strong team collaboration skills.- Fluent in Dutch and English; proficiency in German or French is a plus.- Comfortable with patching new network ports (preferred).- Relevant certifications (e.g., ITIL, CompTIA A+, Network+, Security+) are advantageous.These are urgent openings starting in two weeks. We look forward to welcoming dedicated professionals to our team. Please send your CV to hr@tacladders.in if your skill set matches the requirements