IT Service Engineer

It’s an exciting time to join Superbet, we’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.In this exciting time of scaling our product and innovating the company with new tools, we are looking for an IT Service Engineer to join our team in Greece! The person in this role will provide technical assistance to our users and staff, with duties such as ensuring optimal use of our hardware and software tools, enhancing system performance, but also standardizing and innovating our IT infrastructure through interesting projects.What you’ll be doing:Independently executing IT support tasks and ticket resolutionManaging user accounts and groups in M365Administering company-used tools (Slack, Zoom, Notion, etc.)Supporting VPN configuration and basic scripting for automationSetting up and supporting workplace IT (meeting rooms, printers, event setups)Participating in IT projects related to process improvement and standardizationTroubleshooting technical issues and escalating complex problems when necessaryBasic procurement of IT equipmentWhat we are looking for:Hands-on experience with M365 and IT systems administrationAbility to prioritize and resolve support requests independentlyKnowledge of automation workflows (e.g., PowerAutomate, Zapier)Familiarity with tool configurationClear and proactive communication with team leads and engineeringFluent in EnglishBonus points for:CompTIA A+ or similar certificationMicrosoft 365 Fundamentals (MS-900) or equivalentBasic Project Management courseAbout Superbet GroupSuperbet is a global tech and entertainment company committed to delivering thrilling, technology-driven, sports betting and gaming experiences to millions of customers worldwide. Established in 2008, in Romania, the Group operates in over 12 countries, with key markets in Romania, Belgium, Poland, Serbia, and Brazil.Superbet’s ambitious growth strategy currently focuses on expanding across Europe and Latin America while delivering immersive customer experiences and redefining ways to connect with its audience. Across international markets, the Group’s global expansion strategy is driven by innovation, responsible technology, and a passion for supporting iconic sports clubs and athletes.Global Recognition and StandardsIn 2019, Blackstone Inc., the world’s largest private equity firm, recognized Superbet’s vision and achievements with a strategic minority investment of €175 million. In 2025, the company further strengthened its financial position through a 1.3 billion Euro refinancing agreement, reinforcing its partnerships with Blackstone and certain funds and accounts managed by HPS Investment Partners, paving the way for an accelerated global growth.As a leader in compliance and best practices, Superbet Group is an active member of the International Betting Integrity Association (IBIA) and the European Betting & Gaming Association (EGBA).