IT Service Monitoring - Junior Engineer- (For Genex Infosys PLC.)-Job ID: 1424266

Genex Infosys PLC. is looking for IT Service Monitoring - Junior EngineerJob Description / ResponsibilityThis role ensures 24/7 monitoring and first-level support of advanced IT Solutions systems under a full managed service model. You will proactively detect issues, perform L1 troubleshooting, escalate incidents, and help maintain service levels.Job ResponsibilitiesMonitor applications, telephony, and infrastructure dashboards in real time.Perform routine health checks and acknowledge alerts promptly.Investigate and resolve common incidents (L1 support).Escalate complex issues to senior teams or vendors to ensure timely resolution of incidents.Manage user access and roles into systemsLog and track all incidents.Prepare shift handover and incident reports.Act as the first point of contact for service-related queries.Educational RequirementsBachelor of Science (BSc)Skills Required: Network Monitoring, Good English communication skills (verbal and Written), Good capacity to work under pressure, IT Infrastructure and Network Implementation