IT Service Support

We are looking for a "IT Service Support Specialist" to join us! IT Service Support role will actively contribute to our IT service processes and deliver exceptional end-user support. If you are passionate about technology, enjoy problem-solving, possess strong communication skills, and have a love for learning, this position is perfect for you!In this role, you will be a collaborative team player, focusing on delivering fast and effective solutions to user needs, driving continuous improvement in IT processes, and automating or eliminating recurring issues and requests.Location: Istanbul, Kemerburgaz.If you have;· Similar experience up to 2-3 years· Good level oral & written English is a must· Flexibility for working hours due to different time zones· Strong communication skills and being a team player.· Diligent and solution oriented.· SQL know-how is a great asset· B class driver's license, active driving skillsYou'll be responsible to;Manage daily requests from the IT ticket pool by tracking incoming tickets, prioritizing them, and providing timely and effective support.Prepare Equipment Package for new employees and facilitate orientation sessions.Oversee the procurement, setup, and user support of IT equipment, including laptops, phones, printers, and other devices.Provide technical assistance for Microsoft Office programs and other essential business applications.Manage ERP system authorizations, respond to user inquiries about processes, and analyze error messages to offer resolution support.Deliver VIP technical support to senior executives, ensuring prompt and high-quality service.Provide remote technical assistance to offsite employees using remote desktop tools or similar solutions.Identify and analyze recurring technical issues, implementing long-term solutions to enhance efficiency and reliability.What Organik Kimya offers?"Great Place to Work" and "Top Employer" environmentThe opportunity to take part in an industry-changing journey, empowermentHybrid work model (1 day home-office), home-office allowanceGym, Dietitian, Psychological Support ServicesAdvanced leave policiesFlexible benefitsWe are waiting for your application!