IT Services - Client Account Manager

Job Title: IT Services - Client Account ManagerIndustry: Managed Services ProviderLocation: Anaheim, CA (hybrid position) Salary Range: $108,000 - $112,000 Job Summary:The Client Services Manager focuses on the operational efficiency and technical excellence of service delivery, ensuring it is consistent, reliable, and cost-effective. In addition, this position focuses on helping customers achieve their goals and derive maximum value from a product or service to ensure long-term retention.Responsibilities:·      Monitoring and managing day-to-day operations, project teams, and budgets·      Build relationships understanding customer goals, and show customers how to use services to meet those goals·      Strive to meet the service level agreements in place, and ensure the customer receives the service as promised·      Strive to retain customers and expand revenue with each customer·      Improve processes based on performance data and customer feedback·      Anticipate customer needs and offer strategic guidance before issues arise Requirements:       Experience in the following IT services:IT Helpdesk Service·      Desktop and End-user Computing Technical Support·      Network Monitoring & Management - e.g., SonicWall, Zscaler·      M365 Services - Email, Teams, SharePoint, etc.·      Server Management - on-premise - e.g., VMWare, and cloud - e.g., AWS and Azure infrastructure·      Security Services - e.g., Endpoint Production (via CrowdStrike), End-User Awareness Training (via KnowBe4), MFA (via Duo), SOC/XDR/SEIM/SOAR (e.g., leveraging Arctic Wolk, QRadar, or Sentinel·      Business Intelligence Services - e.g., using Power BI·      App Development Services - either custom or with low-code platforms such as Kintone and Quickbase·      System Integration Services - e.g., using Boomi and other iPaaS/ETL tools. ·      Ability to produce statements of work·      Ability to create client proposals·      Excellent oral and written communication skills·      Ability to interact well with all levels of management and staff·      Ability to be proactive and reactive depending on the situation at hand·      Three or more years of experience in this field is required·      College degree or equivalent experience is requiredWho we areCalance is a global IT Services firm specializing in end-to-end solutions for Development, Robotic Process Automation (RPA), Business Intelligence and Data Science, DevOps enablement, Managed Services, Security, Construction Management Software Integration and IT Staffing.Headquartered in Southern California with offices across US and India, our team has made a commitment to excellence for over 20+ years. At Calance, we pride ourselves on building long-lasting relationships — both with clients and with our team. This fosters a culture of trust and a commitment to creating high-quality, customer-oriented IT solutions, which is why we have seen a 90% client retention rate and successful long-term relationships with leading SMB and enterprise partners.With decades of extensive domain knowledge in technology solutions and exceptional customer support, the Calance team shares a passion for helping organizations achieve digital transformation and build streamlined IT infrastructure that supports their continued success. Our customized IT solutions empower organizations to hit their long-term business goals and lead their industry.We believe our long term relationship with employees is one our most valuable assets. At Calance we strive to build a culture where personal and professional growth are as important as customer growth and success. We often refer to Calance as a family — a family committed to sustainably growing businesses, driving client success, and working to ensure everyone in the family achieves their full potential. We offer generous compensation and a benefits package — which, coupled with an exceptional company culture, has resulted in most Calance team members staying with the company for over 7+ years. We also provide H1B work permits and permanent residency sponsorship.der-neutral, inclusive language.]Example: Determine and develop user requirements for systems in production, to ensure maximum usabilityQualifications[Some qualifications you may want to include are Skills, Education, Experience, or Certifications.]Example: Excellent verbal and written communication skills