IT Services & Infrastructure Manager

Job Type: Permanent | Full TimeLocation: Christchurch, New ZealandJob Category: IT Drive resilience and reliability across digital platforms Be part of a values-led organisation shaping Canterbury’s future Enjoy flexible working and a culture of collaboration Kaunihera Taiao ki Waitaha │ About Environment CanterburyWaitaha - our Canterbury region - is like no other and we are proud to call it home. We have the privilege of working with Papatipu Rūnanga, stakeholders and our wider community to protect our environment, including water, land and air through regulation and planning. As a Regional Council we're responsible for flood protection, public transport, civil defence, and more.Together we're taking action to shape a thriving and resilient Canterbury, now and for future generations. Toitū te marae o Tāne, toitū te marae o Tangaroa, toitū te tangata | if the land is well and the sea is well, the people will thrive.Kōrero mō te Tūranga | About the RoleThis strategic leadership role champions the resilience, reliability, and efficiency of Environment Canterbury’s digital foundations. Reporting to the General Manager Digital, you’ll oversee IT service delivery, infrastructure and platforms, and contract governance—ensuring alignment with organisational goals and community outcomes.You’ll lead two Team Leaders and a Contracts Management Advisor, providing oversight, assurance, and strategic direction across these functions.Key Responsibilities Include Lead and align IT service delivery, infrastructure teams Driving strategic alignment and prioritisation across digital functions Champion service excellence, ensuring IT services meet organisational needs Provide assurance on service and vendor risks, performance and outcomes Promote continuous improvement and a culture of excellence within teams Ensure robust incident, change, and security management Champion IT service management and ITIL best practices across all IT operations Support capability development within IT teams For more information on this role, please refer to the job description at the bottom of the advert.Mōu │ About YouYou’re a seasoned digital leader who has operated across complex environments. To be successful in this role, you'll bring prior experience leading other leaders and operating at a strategic, cross-organisation level. You are comfortable stepping back from operational delivery to focus on alignment, governance, prioritisation, coaching, and influencing direction.With a strong background in IT infrastructure, service delivery, and vendor management. You bring a strategic mindset and a collaborative approach, thriving in environments where resilience, reliability, and service excellence are paramount. You’re passionate about enabling organisational success through robust digital services and championing best practices.Mātau ā-Wheako | Experience 10+ years’ senior leadership experience in IT or digital services Extensive background in IT infrastructure, service delivery, and vendor management Demonstrated ability to lead other leaders and manage cross-functional teams to achieve strategic goals Experience in IT governance, infrastructure, risk mgmt. and contract oversight Demonstrated success in driving operational efficiency, reliability, and customer satisfaction Ngā hua o te Mahi i te Kaunihera Taiao ki Waitaha | Working at Environment Canterbury Our Mahi Is Underpinned By Our Values Kaitiakitanga (stewardship) Pononga (integrity) Manaakitanga (people first) Whanaungatanga (collaboration) Māiatanga (can do) We understand and embrace a diverse workforce; this diversity will enable us to better serve our people, our community, and our greatest taonga, the environment. We value everyone’s contribution, diverse thinking, and skills.We're on a journey to become a treaty partner of excellence, including incorporating te ao Māori into our work. We offer supportive opportunities to develop capability in this area and encourage our people to use kaupapa Māori, mātauranga Māori, and te reo Māori in our daily work. We welcome you with an open heart & mind, wherever you are on your personal te ao Māori journey. Ko ētahi atu kōrero | Additional Information Applications close on Sunday, 16 November. Applications will be reviewed as we receive them, and interviews may take place before the close date. We reserve the right to close advertising early.Short-listed candidates will be required to complete an interview process, reference checks, and a criminal check. Further background checking will be required when relevant to the role.We are committed to creating a diverse, inclusive, and authentic workplace. If you're excited about this role but don't meet every qualification in the job description, we still encourage you to apply. Hours of work – Permanent full-time position 40 hours per week - From time to time, as required, the role may require work outside of normal work hours for emergency and flood response and to represent Environment Canterbury at meetings and events with partners, other agencies, and the community. Location - This position is predominantly based at 200 Tuam Street, Christchurch Salary - The indictive salary range for role is $118,848 to $146,812 per annum depending on skills and experience. The specific salary will be discussed at interview stage. Me mahi tahi tātou - Together we can Job DescriptionIT Services & Infrastructure Manager