IT Specialist

Who We AreBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.What You'll DoAs a conscientious and service-oriented IT Specialist, you will support our employees in the BCG Oslo office as well as our consultants on-site at the customer's premises with all requests in the areas of hardware, software, network, mobility, and building technology on a variety of platforms (e.g., PC, Mac, iOS). You will ensure the worry-free functionality of all Oslo office's IT systems and the consultants' customized solutions at customer sites or events.Your tasks include the support, installation, configuration, and commissioning of hardware and software components, the supervision and troubleshooting of video conferencing and telecommunications systems, the assumption of logistical and administrative activities in the IT environment, such as goods receipt and inventory, as well as the care and maintenance of existing IT systems. In addition, you will document activities in our ticketing system and create technical documentation, instructions, and best practice descriptions. Supporting the implementation of IT projects is also part of your duties, as is conducting internal IT training and events.Key ResponsibilitiesProvide a high level of customer service to BCGs office in Oslo while supporting case teams and office-based staff in a fast-paced environment. Support includes, but is not limited to, laptops, desktops, smartphones, and phone and voice mail systems, home working, both in and outside the office.Manage local technology to increase reliability, security, interoperability, and effectiveness of customer work while reducing costs in the office and at the client site.Understand and effectively discuss services and software provided by IT ServiceWork with Project Leaders to provide technical (hardware, software, connectivity) solutions at the client site according to established standards.Gather feedback and evaluate the impact of IT Service offerings.Preparing and deploying laptops for staff, including configuration and imaging of laptopsSupport a variety of operating systems and applicationsHardware and software asset tracking and inventory managementCoordinate the repair and maintenance of office printers and computing equipment with outside vendorsProvide on-site technical support at special events, e.g., executive speeches, press conferences, and offsite meetings.Communicate frequently with end users as well as with local, regional, and global support teamsMaintain configurations of all notebook and desktop computer systems according to established BCG requirementsDocument and update technology-related instructions/procedures/knowledge articles as requiredOversee and troubleshoot video conference and telecommunications systems in coordination with regional technical resourcesParticipate in local, regional, and global projects as appropriate. To evaluate existing systems and recommend technology for upgrade and replacement; assess new technologies for potential applicability within BCGAchieve annual goals and objectives, developed in cooperation with IT Service organization and local managementWhat You'll BringYou have completed an apprenticeship as an IT specialist, IT business administrator, or comparable education. 2-3 Years of on site IT Support experience.You have initial professional experience in IT support, ideally in a strongly service-oriented and international corporate environment.You bring in-depth knowledge in hardware and software, telecommunications, mobile devices, networks, server administration, and standard Microsoft products (Windows 10, Windows Server, Mac OS, MS Office, and Cloud File Share).You have experience communicating and presenting technical concepts to management, colleagues, and employees.You're good atYou possess an above-average level of service and customer orientation.Your way of working is characterized by a very high-quality standard, self-initiative, and the willingness to take responsibility.You possess strong communication skills (English primary language required)Your coordination, organization, improvisation skills, and solution-oriented approach distinguish you.You have meticulous attention to detail and the ability to meet deadlines while demonstrating tact and patience in stressful situations.You enjoy presenting and have excellent communication skills (English: written and verbal).You have a willingness to learn to advance IT knowledge and career development continuously.You are a cooperative team player, display consideration and respect for othersYou show tact, patience, and the ability to handle stressful situationsDemonstrate competence and character that inspires trustCommunicate effectively with the management groups and technical staffAble to work independently, exercising sound judgment and initiativeDemonstrates strong ability to identify, analyse and solve problemsAble to respect all BCG information as personal and confidentialFocus on continuous learning to further IT knowledge and career developmentYou work independently as well as in a team environmentYou meet deadlines and follow established procedures/standardsWho You'll Work WithYou are part of the OSL IT Services team and work closely with your other IT Services colleagues across regional/system and global sites. The team consists of different profiles that complement each other perfectly. Your manager/colleagues will be there to support you during your induction and further development within the company. You can also draw on the experience of your colleagues at any time.Working environmentOn-site, Oslo IT DepartmentSome lifting/moving equipment is requiredAdditional infoWe offerAttractive and performance-based compensation package with fixed and variable componentsComprehensive insurance packageFlexible Work & Work life balance 30 days of vacationNorwegian classes - should you not speak NorwegianBCG Bicycles Sports and activities e.g. football team and tennis lessonsWide variety of social office events  Social networks – Internationals@BCG, Pride@BCG, Women@BCG, Family@BCG  How to applyPlease submit your application by attaching your CV, including few lines on motivation for role, through our BCG Career website by November 3rd, 2025. We process all applications we receive and screen them continuously during the application period.Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.BCG is an E - Verify Employer. Click here for more information on E-Verify.