IT Specialist

About UsRiskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Acer, Gucci, Lorna Jane, GoPro, and many more.We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day. About the RoleAs the IT Specialist, you will be the primary IT point of contact for NY office, acting as a one-person IT operation responsible for all on-site technology needs. You will ensure smooth day-to-day IT operations, provide hands-on support to employees, and maintain a reliable and secure technical environment.In this role, you will also support LATAM remote employees and collaborate closely with the global IT team to align local activities with company-wide standards, initiatives, and infrastructure projects. This position is ideal for a proactive, resourceful, and technically skilled professional who enjoys working independently.What You'll Be DoingSupport aspects of the office IT infrastructure, including implementations, and end-user interactionProvide support for SaaS environments, including G-Suite and OktaFollow standard IT procedures, log all IT interactions, and administer ticketing systemFacilitate processes of onboarding and off-boarding employees from an IT perspective.Troubleshoot Tier 1-2 office network and connection issuesKeep the IT-related inventory up-to-dateProvide technical support for video conferencing and audio/visual setups, including company events.QualificationsAt least 2+ years of experience in an IT Support role - a must Experience handling IT tasks and problem-solving skills across macOS, and SaaS environments (Google Workspace, Okta, Slack, Zoom, etc.) - a must Strong knowledge of TCP/IP, routing, and switching, with hands-on experience in Meraki and/or Palo Alto environments - a mustExcellent customer service and people skills with a willingness to learn - a must Experience with Kandji or Jamf - an advantageExperience with Okta or other SSO platforms - an advantageExperience supporting Networking and VPN - an advantageExperience with ServiceNow - an advantageExperience with Zoom Rooms - an advantageThis position requires a hybrid schedule with 4 days per week in the officeThe base salary range for this position is $70,000-$75,000. This range is applicable to candidates who will perform the job either wholly, or in part, within New York City. Actual salary will be based on qualifications, competencies, and location. If you feel this range is not attractive, we encourage you to let us know through the application process. Base salary is just one part of the pay package at Riskified. All full-time regular employees receive a bonus target and are eligible to receive stock-based awards. Also, our value proposition goes way beyond compensation: our perks and benefits package, culture, community, and learning and development programs are just some of the elements we provide to bring value to our employees. We invite you to apply at www.riskified.com to learn more about what we have to offer. Life at RiskifiedWe are a fast-growing and dynamic tech company with 750+ team members globally. We value collaboration and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us. Some of our NYC Benefits & Perks:Our NYC team is currently working in a hybrid of remote and in-office for all our team membersFully-covered medical, dental, and vision insurance from your first dayEquity for all employees, 401(k) + matching, commuter benefitsCatered lunch, fully-stocked kitchen, team events, happy hours, birthday celebrationsYoga, pilates, soccer league, wellness classes Wide-ranging opportunities to volunteer and make an impact in local communities Commitment to your professional development with global onboarding, sales bootcamp, skills-based courses, full access to Udemy, lunch & learns Awesome Riskified gifts and swag! In the NewsReuters: General Atlantic-backed Riskified valued at $4.3 bln in NYSE debutFortune Magazine: Riskified named Best Workplaces in New York for 2022The Muse: Q&A with Sales Enablement Manager Benedikt ParstorferGlobes: Riskified is among Israel’s fastest growing companies TechCrunch: Riskified Prevents Fraud on Your Favorite E-commerce SiteCTech: Riskified’s VP HR on Post-COVID Flexible Work RoutinesRiskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.