IT specialist Workplace Services (f/m/d)

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.EagleBurgmann is a leading international specialist in industrial sealing technology. We combine innovative technologies, digital solutions and our passion to create sophisticated and reliable sealing systems. Our products help make entire industries safer and more sustainable.Some of your Benefits On-site Medical Service: Our on-site medical service can handle a variety of medical needs.Cafeteria/ Canteen: We offer fresh food on-site, both hot and cold.Family Insurance Plan: All-important health protection for self, spouse and eligible children.Paid Holidays: With paid-time off, local holidays are all the way more relaxing.Vacation: We offer time off to refresh and recharge. QueretaroOn-Site EagleBurgmann Mexico S.A. de C.V.You support our team as IT specialist Workplace Services (f/m/d) Responsibilities The IT Specialist – Workplace Services is responsible for delivering IT support and maintenance at the Querétaro Production Site, as well as its affiliated Service Centers and Sales Offices. This role ensures the operational stability of local infrastructure by overseeing the monitoring, installation, maintenance, and support of network, server, storage, and communications systems. The position enables seamless user access to local, regional, and global applications and services.Key responsibilities include proactively identifying and resolving service-impacting issues. Additionally, the role provides hands-on desktop support, including diagnostics, troubleshooting, and deployment of client devices. All solutions and interventions are to be thoroughly documented to ensure knowledge continuity and compliance.Manages a variety of complex infrastructure and business critical systemsQualifications Bachelor’s degree in computer systems or a related field.Conversational proficiency in English required; ability to communicate effectively in day-to-day technical and operational contexts.Minimum of 4 years of experienceClients, Servers and Network administration.Ticketing systems.Local infrastructure support.Installation, troubleshooting, and support of system hardware and software.Server Room Management, including best practices.LAN and WLAN network knowledge with basic troubleshooting capabilities.Familiarity with ITIL standards and their application.Computer hardware and Desktop application support.Networking fundamentals (ISP, IP, DNS, subnets, routing, switching, cable management).Windows 11 and Intune Company Portal.Remote access and VPN systems.Microsoft Azure administration.Office 365 suites, including SharePoint, OneDrive, and Teams.Mobile Device Management (MDM) software administration.Printer troubleshooting and support.Multifactor authentication (MFA) concepts.IT procurement supply management.The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.