IT Support - Service desk| Workplace Services

Company DescriptionInetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.Job DescriptionKey ResponsibilitiesAct as Service Quality Manager, Service Technician, Information Management Specialist, and Customer Care ConsultantEnsure training activities, quality control, and continuous improvement in Workplace Services projectsManage the lifecycle of user equipment, from onboarding to offboarding, ensuring alignment with company policies and client requirementsDefine and maintain desktop policies and tools (e.g., startup applications, permissions, Office suite configuration)Handle Service Desk tickets such as password resets, license assignments, and access requests, in coordination with client-specific policiesProvide Field Support by resolving on-site incidents (e.g., login issues, startup errors, hardware troubleshooting)Participate in onboarding new clients, defining procedures, tools, and transformation processesIdentify improvement opportunities based on metrics and processes, proposing alternative solutionsWork closely with support teams and clients to ensure service excellence and operational alignmentQualificationsMinimum of 2 years’ experience in similar rolesExperience in training activities (developing plans and content, acting as trainer)Knowledge of quality processes and continuous improvementProficiency in MS Office and ITSM tools (e.g., JIRA, ServiceNow, EasyVista)Relevant certifications (e.g., ITIL, LEAN)Technical knowledge of Windows and support toolsProactivity and focus on continuous improvementAbility to work with multidisciplinary teamsStrong communication skills and customer-oriented mindsetValid driving license for national territory and availability for occasional travelAdditional InformationLocation: PortoWorkplace type: Hybrid (max. of 3 times per week in the office)