IT Support Analyst/2nd Line Support Analyst
Posted: 1 days ago
Job Description
IT Support Analyst/2nd Line Support Analyst - London (5 days onsite) - PermanentA fantastic opportunity has arisen for a IT Support Analyst/2nd Line Support Analyst to join our London based global law firm on a permanent basis.Key Responsibilities:Provide desktop, notebook, and remote user support for firm-approved software and hardwareRespond to user issues via walk-ups, phone, email, and ServiceNow ticketsSet up and configure workstations, printers, and peripheral devicesPerform routine hardware maintenance and troubleshootingSupport technology setups in meeting rooms, including video conferencing and presentationsAssist with software installations, upgrades, and user trainingCollaborate with local tech teams on installations, rollouts, and small projectsKey Experience & Skills:Proven experience in technology/user support rolesStrong knowledge of Windows OS, Microsoft 365 (Word, Excel, PowerPoint, Outlook)Familiarity with legal tech tools like iManage 10, Litera ChangePro, Intapp Time (DTE), and VPN/Remote DesktopSolid troubleshooting and analytical skillsExcellent customer service and communication abilitiesBachelor's degree in Computer Science/Information Systems (preferred)Experience in a professional services or law firm environment is desirableIT Support Analyst/2nd Line Support Analyst - London (5 days onsite) - Permanent
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