IT Support Analyst

What does a IT support analyst do?As an IT support analyst you will be responsible for helping to maintain IT systems within a company. This can vary between diagnosing software or hardware issues, to testing new systems or moving networks.The role of an IT support analyst involves the following duties:Analysing clients’ existing systems and business modelsUnderstanding software development lifecycleMoving old networks across to new onesTranslating client requirements into specified project briefsIdentifying potential solutions and assessing them for both technical and business suitabilityModifying or replacing systemsPresenting proposals to clientsWorking closely with colleagues, developers, testers and a variety of end users to ensure technical compatibility and user satisfactionEnsuring that budgets are adhered toTesting systemsProviding training and user manuals to users of new systemsKeeping up-to-date with technical and industry developments.How to become an IT support analyst?You can get into this job through a variety of routes, including a university degree, an apprenticeship, a college course, or on-the-job training.You should explore these routes to becoming an IT support analyst, to find out which is the right one for you. Although some of these options have certain qualification requirements, many employers are more interested in people who are enthusiastic, willing to learn and can follow instructions.You may need a Construction Skills Certification Scheme card to work on a construction site.UniversityMany employers will require an IT support analyst to have an undergraduate degree in a relevant subject, such as computer science or information technology.Equivalent entry requirements explainedFind a university courseFunding adviceCollegeYou Could Take a Course At Your Local College Which Would Enable You To Join a Company As a Trainee IT Support Analyst. Relevant Courses Include:Equivalent entry requirements explainedFind a course near youFunding advice ApprenticeshipYou could complete an intermediate or higher apprenticeship in IT support, or an infrastructure technician advanced apprenticeship, to help you become an IT support analyst.Apprenticeships are open to anyone over the age of 16. As an apprentice, you will be fully employed by your company and expected to work a minimum of 30 hours a week. Your time will be split between on-the-job experience and a college or training provider.Guide to apprenticeships Work experienceWork experience is essential to gaining employment within the construction industry. You could gain this at school, or by working weekends and holidays with a company or relative who works as an IT support analyst. Potential employers will always be pleased to see work experience listed on your CV.Find out more about work experienceWorkIf you have basic IT skills, you could start work as a trainee IT support analyst and complete qualifications while you work to progress to a more senior role.Typically, analysts will enter the profession as junior programmers, progressing to developer or consultancy roles. Experience is essential for career progression, especially when dealing with more complex systems and IT issues.SkillsAdditional skills which may benefit anyone considering a job as an IT support analyst include:Ability to work well with othersExcellent verbal communication skillsAnalytical thinking skillsExcellent customer service skillsBeing flexible and open to changeAbility to use own judgement to make quick decisionsAble to use a computer and the main software packages confidently.QualificationsTo become an IT support analyst, you could complete a:Level 2 certificate in ICT Systems SupportLevel 3 Diploma in ICT Professional CompetenceT Level in Digital Support ServicesYou could do an advanced apprenticeship in and work your way towards an IT Support Analyst:IT Solutions TechnicianIT Communications Technician You Could Study a Degree In:ITComputer scienceComputer engineeringInformation systemsInternet EngineeringInformation scienceTo become an IT support analyst, you could complete a:Level 5 certificate in ICT Systems SupportLevel 6 Diploma in ICT Professional CompetenceT Level in Digital Support ServicesYou Could Study a Degree In:ITComputer scienceComputer engineeringInformation systemsInternet EngineeringInformation scienceTo become an IT support analyst, you could complete a:Level 2 certificate in ICT Systems SupportLevel 3 Diploma in ICT Professional CompetenceT Level in Digital Support ServicesYou could do an advanced apprenticeship in and work your way towards an IT Support Analyst:IT Solutions TechnicianIT Communications Technician You Could Study a Degree In:ITComputer scienceComputer engineeringInformation systemsInternet EngineeringInformation scienceHow much could you earn as an IT support analyst?The expected salary for an IT support analyst varies as you become more experienced. Newly trained IT support analysts can start at £24,000 Trained with experience 'IT support analysts can earn up to £50,000*Salaries depend on location, employer, level of responsibility, any overtime you may do, and whether you have completed an industry recognised training route. Salaries have been collected from multiple industry sources