IT Support Analyst

IT Support AnalystFull time/ Competitive salary/ Cheltenham office based(Direct applicants only – no recruitment agencies please)We are looking someone who is customer-focused, technically skilled, and eager to learn within a fast-paced environment. As IT Support Analyst you will provide 1st and 2nd line technical support to end-users across the company (including remote colleagues).You will lead on troubleshooting hardware, software, and network issues, maintaining IT systems, and ensuring all users receive timely and effective assistance. You’ll work closely with the Head of IT to make sure we are getting the most out of our internal and telephony systems.This is a varied, hands-on role that’s perfect for someone who enjoys variety, is highly organised and can work effectively under pressure/ juggling conflicting priorities.A strong communicator who combines technical excellence with interpersonal skills, along with a can-do attitude, specific accountabilities include:Act as the first point of contact for IT-related issues via phone, email, or helpdesk system to users throughout the companyUndertake Desktop and Server Administration tasksSupport user accounts, permissions, and access control through Active Directory / Microsoft 365Perform routine maintenance and updates on systems, ensuring compliance with company IT policiesProvide support to the Head of ITProvide overall support for software/hardware used by all employees of the company including remote workersTake responsibility for managing the asset inventorySupport onboarding and offboarding of employees (account setup, equipment preparation)Assist with maintaining backups, antivirus systems, and system monitoringWork closely and maintain good relations with a variety of IT partnersMonitor system performance and recommend improvements to meet business needsProvide support for printers in conjunction with third party supplierUnderstand and support the telecoms systems used within the companySupport the in-house Intranet system and related processesUnderstand and provide user support for the company CRM and booking system.About You:We’re looking for a collaborative team player who is self-motivated and capable of working independently within defined guidelines;  you will have an eager willingness to learn and develop (yourself and others). Strong initiative with a results focussed approach. Technical requirements include:Essential:Minimum 2 years’ experience in an IT Support/Systems Administrator or Service Desk roleStrong knowledge of Microsoft Windows Server and Desktop operating systemsSkilled in using Microsoft 365 Admin Centres, Active Directory and Group PolicyBasic networking concepts (DNS, DHCP, TCP/IP)Strong working knowledge of common desktop applications including Microsoft Office, Teams, Internet browsers, Adobe Suite, etcAdvanced Microsoft Excel skillsExperience with Windows Server administration, user management, and system monitoring Familiarity with virtual infrastructure and backup tools (e.g. VMWare/Veeam)Hands-on experience with hardware/software installation and troubleshootingExperience with SharePoint and Cloud storageAwareness of software licensing regulations and compliance requirements Basic understanding of networking and physical IT infrastructure Desirable (Exposure/Knowledge of):Avaya or other enterprise telephony systemsCloud-based phone systemsSQL and relational databasesPowerShell scripting knowledgeDHCP and broader Active Directory administration Azure / Defender / Other 365 productsWeb technologies: HTML, CSS, PHP, JavaScriptIf you’re ready for a challenge and want to play a key role in driving real change, we’d love to hear from you.Please send your CV and letter of application to: Helen Moylan/ Chief Customer & People Officer recruiting@justgoholidays.com