IT Support Analyst (Remote - Latam)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Support Analyst in Latin America.We are seeking a skilled IT Support Analyst to provide proactive, high-quality technical support in a fully remote environment. In this role, you will manage company devices, troubleshoot hardware and software issues, and ensure smooth IT operations across the organization. You will collaborate with internal teams and external vendors to maintain systems, improve processes, and document technical solutions. The ideal candidate is organized, detail-oriented, and thrives in a dynamic remote setting, delivering timely support and maintaining a strong sense of ownership over IT operations.Accountabilities Manage and secure company devices using MDM solutions Provide first-level technical support for hardware, software, and network issues Troubleshoot and resolve IT problems efficiently using ticketing systems like Jira (ITSM) Collaborate with external vendors to ensure timely maintenance and support Continuously seek opportunities to improve IT processes and workflows Create and maintain clear technical documentation, internal wikis, and knowledge bases Support end-users with Google Workspace applications and other productivity tools Ensure IT security best practices are followed to mitigate potential threatsRequirements Minimum of 5 years of relevant IT support experience Proven ability to work effectively in remote environments Strong organizational skills and attention to detail Excellent verbal and written English communication skills Knowledge of IT security principles and best practices Proficiency in managing devices, Google Workspace, and ticketing systems (e.g., Jira) Ability to analyze complex issues, identify root causes, and implement effective solutions Flexible, patient, persistent, and capable of managing shifting priorities and deadlines Trustworthy and able to handle confidential information responsibly Preferred: prior experience in fintech or fast-paced startup environmentsBenefits 100% remote work - work from anywhere in Latin America Competitive USD salary High-speed internet allowance Generous paid time off, including vacation and 17 flexible days Career support via People Team Partner and Buddy Program Virtual after-office activities and inclusive, diverse culture Opportunities for skill development in a fast-paced, entrepreneurial environmentJobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.📊 It compares your profile to the job's core requirements and past success factors to determine your match score.🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.The process is transparent, skills-based, and free of bias—focusing solely on your fit for the role. Once the shortlist is completed, it is shared directly with the company. The final decision and next steps (such as interviews or additional assessments) are made by their internal hiring team.Thank you for your interest!