IT Support Analyst / Technical Support Staff

Role Description The IT Support Analyst / Technical Support Staff is responsible for providing technical assistance, troubleshooting, and system maintenance to ensure smooth and efficient operation of hardware, software, and network systems. This role serves as the first line of support for end users, resolving technical issues, maintaining system reliability, and supporting day-to-day IT operations. The IT Support Analyst helps optimize technology performance while ensuring data security, compliance, and user satisfaction across the organization.Key responsibilities include diagnosing and resolving hardware and software problems, managing system configurations, and assisting users with setup, installation, and connectivity issues. The analyst monitors network performance, identifies potential issues before they impact operations, and escalates complex problems to higher-level IT teams when necessary. They also assist with deploying updates, maintaining documentation, managing user accounts, and providing training or guidance to ensure efficient use of technology resources.The role requires strong problem-solving skills, attention to detail, and a proactive approach to system maintenance and user support. The IT Support Analyst contributes to continuous improvement by identifying recurring issues, recommending process enhancements, and supporting technology upgrades or migrations. They may also assist in implementing cybersecurity measures, backing up data, and maintaining compliance with IT policies and standards.This position offers the opportunity to work in a dynamic technical environment, providing direct impact on system reliability and user productivity. It is ideal for individuals who enjoy troubleshooting, working with technology, and helping others resolve technical challenges in a fast-paced setting.QualificationsBachelor’s degree in information technology, computer science, or a related discipline.Strong understanding of computer hardware, operating systems (Windows, macOS, Linux), and basic networking concepts (TCP/IP, DNS, VPN, etc.).Proficiency in troubleshooting and resolving software, hardware, and connectivity issues.Experience with helpdesk ticketing systems, remote desktop tools, and IT support platforms.Knowledge of system administration, user account management, and data backup procedures.Excellent communication and interpersonal skills for assisting non-technical users.Strong organizational and documentation skills with attention to accuracy.Ability to manage multiple support requests and prioritize tasks effectively.Familiarity with cybersecurity principles and IT best practices.Commitment to continuous learning, customer service excellence, and team collaboration.