IT SUPPORT ASSISTANT

PORCELANOSA, a global leader in the innovation, design, manufacture and distribution of Tile, Kitchen, and Bath products, endeavors to be the industry leader by providing trendsetting cutting-edge designs of unparalleled beauty and refinement, uncompromising quality, technologically superior products and dependable services to its clients. Through a dynamic company owned and independent distribution network,Porcelanosa was founded over 45 years ago in a small village by the Mediterranean Sea in Castellon, Spain. Since then, we have been providing architectural and design solutions to consumers and the A&D community with unparalleled innovation, quality, and service. Porcelanosa has experienced incredible growth over the years and today our global presence extends to over 140 countries through more than 400 company owned showrooms, distribution centers and an extensive network of independent distributors and retailers.Job RoleFirst line support for hardware and software problems in a Windows environment, this will include on-site installation, support and remote support when based in the office. In this position, you will be performing Desktop and Network support for approximately 450 users across 23 locations in the UK.Daily Tasks Are As FollowsDesktop Support - via phone, email and face-to-faceInstallation of company software - Wareflow, SAP, MS Office, Design softwareSetup new users/new PCsMS Windows Server Administration - Active Directory, DNS, DHCPBackup administrationSAP administration, unlocking and requesting new accounts, logging calls on the Head Office helpdeskRepair/replace hardware - PCs and peripherals, mobile phones, tablets, printers etcLiaise with external third-party suppliers for CCTV, email system, Design software, as well as third party IT companyLiaise with internal departments for CRM, SAP, Wareflow, Design softwareTelephony administrationSetup company mobiles/hand held devices, tabletsAdministration of Network infrastructure, Firewalls and Internet connections.First point of contact for antivirus, iPads, Video Conference systemPersonal AttributesAbility to multitask and remain calm under pressure is essentialFlexibility and adaptabilityMust be able to work on your own initiative - self-motivated, able to think outside the box and come up with solutions to problems quicklyCommunication Skills - working within contacts in and outside of the organisationWorking Pattern;Part Time Monday to Friday, 30 hours (8am - 2pm / 9am to 3pm) with 1 hour break