IT Support Engineer - Entry Level

Freelance IT Support Engineer - Entry LevelLocation: Amsterdam - 4 days per week on site6-12 Month ContractTHE ROLE:Join Capaciteam to work with a leading client in Amsterdam, where your expertise will play a crucial role in delivering exceptional IT support and enablement. You’ll leverage your technical skills and problem-solving abilities to enhance systems, provide top-notch user support, and drive continuous improvements.If you are a proactive and experienced support engineer with a passion for IT systems and end-user enablement, we’d love to hear from you!Required:0-1 years of experience with ticket-based workflow management systems like Jira Service Desk.Knowledge in SaaS platforms such as OneLogin, Google Workspace, Atlassian Suite, Slack, and Zoom.Supporting MacOS-based systems.Strong English communication skills and a customer-focused attitude.Ability to manage and prioritize workloads independently.Excellent analytical and troubleshooting skills.ROLE RESPONSIBILITIES:Technical Support & Integrations:Maintain and optimize IT systems and end-user devices (EUDs) to ensure peak performance and functionality.Understanding of SaaS solutions and integrations, ensuring seamless operation by provisioning and deprovisioning user access to platforms like OneLogin, Slack, Google Workspace, Atlassian Suite, and JAMF Pro.Provide 1st level support, resolving technical issues efficiently.Improve IT processes and tools, boosting productivity and efficiency.Process Enablement & Automation:Identify opportunities to simplify and automate daily tasks for users and the IT team.Create and maintain thorough documentation of processes, solutions, and troubleshooting guides.Analyze technology issues, identify root causes, and implement effective solutions.Collaborate with stakeholders to understand and address technology needs.Enhance automation, security, and processes across IT functions.Support onboarding and offboarding processes while coordinating with relevant stakeholders.