IT Support Engineer - London - 12m FTC

twentyAI are partnering with a global professional services organisation with a strong focus on technology and data-driven innovation. The team is dedicated to driving operational efficiency and supporting strategic goals within a collaborative and forward-thinking environment.The Role As an IT Support Specialist, you will provide hands-on technical assistance to end users, resolving hardware, software, desktop, and application issues. You will:Troubleshoot and resolve technical problems, including account setup and network configuration.Manage and document ticket requests, ensuring timely and accurate updates.Review incident tickets and escalate complex issues when necessary.Collaborate with system owners and senior team members to deliver effective support.Help set up and configure new hardware and software, ensuring a seamless onboarding experience for users.Track service requests and incidents to support high standards of service delivery.Provide reporting to monitor operational performance and drive continuous improvement.Be part of a globally diverse Technology and Data function, contributing to digital transformation initiatives.Requirements Previous experience in IT support, ideally within a global professional services or corporate environment.Ability to provide on-site technical assistance to end users.Strong troubleshooting skills across hardware, software, and application-related issues.Experience using and maintaining IT ticketing systems and accurate documentation.Excellent communication skills and a collaborative approach to problem-solving.Why join? Supportive culture with a focus on teamwork, trust, and professional growth.Opportunities to collaborate with a global network of skilled professionals.Exposure to a variety of projects and advanced digital solutions.Ample opportunities for skill development and career progression in a forward-thinking environment.Please note, this role is on-site five days a week, covering shift patterns.If the role is of interest, please click Apply.