IT Support Engineer

A Desktop Support Engineer is responsible for providing technical support and assistance to end-users in an organization. This role involves troubleshooting hardware and software issues, ensuring that desktop systems are functioning efficiently, and maintaining a high level of customer satisfaction.Key Responsibilities Respond to user inquiries and provide technical support via phone, email, or in-person. Diagnose and resolve hardware and software problems, including operating systems, applications, and network connectivity issues. Install, configure, and upgrade desktop hardware and software, ensuring compliance with company standards. Maintain inventory of desktop equipment and software licenses, ensuring proper documentation and tracking. Collaborate with IT teams to implement new technologies and improve existing systems. Provide training and support to users on new software applications and tools. Assist in the setup and deployment of new workstations and peripherals. Monitor and maintain system performance, applying updates and patches as necessary. Document technical procedures and solutions for future reference.Qualifications Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience. Proven experience in a desktop support role or similar technical support position. Strong knowledge of Windows and macOS operating systems, as well as common software applications. Familiarity with networking concepts and troubleshooting techniques. Excellent problem-solving skills and the ability to work under pressure. Strong communication skills, both verbal and written, with a customer-focused attitude. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.This role is essential for maintaining the productivity of employees by ensuring that their desktop environments are operational and efficient. A successful Desktop Support Engineer will be proactive, detail-oriented, and able to work independently as well as part of a team.Skills:- Hardware troubleshooting, Hardware, Hardware installation, Hardware technician, Desktop administration, IT security, Computer Networking and Cloud Computing