IT Support Engineer

The RoleThe Technology Department is responsible for the operation and support of all IT systems within the company. The IT Support Engineer plays a critical role by directly supporting all team members, providing timely and quality desktop hardware, software, and mobile device troubleshooting, employing a high degree of customer service, technical expertise, and responsiveness. This position requires a strong work ethic and the ability to work well while prioritizing multiple requests. The support engineer is part of a global team with a vested interest in providing excellent support.What You'll Do:Monitor Helpdesk system for inbound issues & ensure all issues are logged and documentedProvide thoughtful end user computing support for diverse business units and different locationsMaintain a flexible approach to work schedule with early starts, late finishes and working weekends as rotating patterns, subject to business requirementsAdherence to and enforcement of all information security protocolsPerform preliminary server administration and manage the network connectivityHelp champion, deploy, and support new technologies to address business needsDemonstrate excellent communication skills, integrate well at all levels and be able to work independentlyA strong ability to remain focused with a professional and flexible attitude while multi- taskingAlways maintain complete confidentiality and discretion.You Have These: Previous experience in a level one IT support roleAdminister, maintain, and support Microsoft Office productivity suiteMicrosoft Azure Active Directory & Microsoft O365 Admin, including user account administrationRemote access and VPN Configuration and AdministrationEnterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platformsEnterprise Level AV Administration and SupportSet up and support mobile devices and desktop telecommunicationsWorking Conditions:Fixed Term Contract until March 2026 - West London, Chiswick ParkMon-Fri - onsite, 9am-5pm