IT Support Engineer

🌟 Join Our Dynamic IT Helpdesk Team! 🌟 Part time ( half day - 5 days a week ) Are you ready to be the backbone of technical support? We’re looking for skilled IT professionals to take on an exciting challenge as part of our IT Helpdesk team. If you thrive on solving tech puzzles and providing stellar service, we want to hear from you! 🚀🔧 Key Responsibilities:👥 First-Level Technical Support: Deliver professional and courteous support to end-users via ticketing systems, email, or Microsoft Teams. Keep users informed with clear instructions and timely updates on their support requests.💻 Workstation Support: Manage the installation and configuration of workstations, peripheral devices, and system imaging. Ensure seamless software updates.📦 Asset Management: Handle inventory management, updating CMDB, and facilitate user onboarding/offboarding, equipment replacements, upgrades, and expansions.🛡️ Cybersecurity Interventions: Conduct antivirus checks and perform necessary security actions to safeguard our systems.🔐 VPN Configuration: Set up and troubleshoot Virtual Private Networks.💾 Software Support: Install and update requested software like Notepad++ and AutoCAD LT, ensuring users have the tools they need.🔑 Password Management: Handle user account unlocks and password resets with ease.💾 Backup Solutions: Provide local backup support upon request to protect vital data.🎥 Video Conferencing Support: Assist with video conferencing setup, local interventions, and offer user support for their tech needs.🌐 Network Services Support: Provide local support for network equipment interventions, run network point tests, and aid with shared folder access.🖨️ Print Services Support: Oversee installation and troubleshooting of print services, including managing toner replacements and coordinating with service providers.🤝 External Suppliers Management: Coordinate and manage local supplier visits under the guidance of Central IT.🎓 Required Skills & Experience:Excellent communication skills in Italian a must ! Experience in a technical support role, with familiarity in the tech listed above being a plus.Ability to work independently and as part of a team to provide top-notch IT support.This role is your gateway to advancing your IT career while making a meaningful impact in a fast-paced environment. Ready to tackle the tech challenges of tomorrow?Apply now and be a key player in keeping our tech running smoothly! 🌟