IT Support / Help Desk

We’re looking for a dedicated and customer-focused IT Support / Help Desk Specialist to join our growing team here in Switzerland 🇨🇭!In this role, you’ll be the first point of contact for our internal users, providing technical support, troubleshooting issues, and ensuring that all systems operate seamlessly. You’ll work closely with our IT and infrastructure teams to deliver reliable service and keep our technology running efficiently.If you’re passionate about IT, enjoy solving problems, and thrive in a dynamic environment — this is the opportunity for you!What You’ll Do:Provide first and second-level IT support for hardware, software, and network issuesRespond to user inquiries via phone, email, or remote tools with professionalism and efficiencyDiagnose and resolve incidents related to desktops, laptops, mobile devices, and peripheralsAssist with system setups, account management, and access permissionsDocument support activities, troubleshooting steps, and solutionsMaintain and update IT assets, inventory, and ticketing systemsSupport IT projects and assist with new software or hardware rolloutsCollaborate with IT colleagues to improve support processes and user satisfactionWhat We’re Looking For:1–3 years of experience in IT support, help desk, or technical assistanceStrong understanding of Windows/macOS environments, Microsoft 365, and basic networking conceptsFamiliarity with troubleshooting hardware, printers, and connectivity issuesExcellent communication and interpersonal skills with a customer-first mindsetStrong organizational skills and the ability to manage multiple tickets simultaneouslyKnowledge of ITIL practices or similar frameworks is an advantageFluent in English; German or French a plus (merci & danke vielmal!)Relevant certifications such as CompTIA A+, Microsoft, or ITIL are a bonusWhy Join Us:💡 Play a key role in keeping our technology reliable and our people productive 🌍 Work in a collaborative, international environment based in Switzerland 🇨🇭 🚀 Gain exposure to diverse systems and technologies, with continuous learning opportunities 📈 Develop your technical expertise with training and career growth programs 💰 Competitive salary, flexible working arrangements, and supportive team cultureThis role is ideal for an IT professional who loves solving problems and helping others succeed. You’ll be the friendly face (or voice!) that ensures our team’s technology works perfectly every day — all while expanding your technical skills in a global, high-performing environment.If you’re ready to combine technical know-how with Swiss-level service excellence 🇨🇭, we’d love to hear from you!👉 Apply now or reach out directly to learn more about joining our IT Support team.Danke vielmal & à bientôt! ✨#ITSupport #HelpDesk #TechSupport #SwitzerlandJobs #InformationTechnology #CareerGrowth #CustomerSupport #ITJobs #TechnologyCareers