IT Support & Modern Workspace Specialist

Join the Migros Online IT Service Desk team as a Modern Workplace Specialist! Ensure reliable and efficient IT support, resolve technical challenges, and manage IT equipment across our fulfillment centres in the Swiss German part. Collaborate with a dynamic team in a modern, cloud-based environment, contributing your expertise and problem-solving skills to ensure the best possible user experience.What impact do you have?You will resolve hardware, software, and network issues, ensuring a seamless user experience.Take ownership of incident resolution and service requests via Jira, adhering to defined SLAs.Collaborate with teams to manage IT equipment deployments and maintain an up-to-date inventory.You will actively contribute to maintaining and updating technical documentation and procedures.Troubleshoot and configure basic network components and printing solutions.Participate in project tasks and provide support for project management activities, helping deliver impactful IT solutions.What do you offer?Education: Completed apprenticeship (EFZ) IT SpecialistExperience: 3-5 years in IT Support or Service Desks roles and end user supportSolid knowledge of Windows 11, MacOS, and Cloud solutions (Office 365, Azure, Intune).Proficiency in ITSM tools like Jira.Basic skills in network troubleshooting and configuration.A clean, valid Category B driving license.A proactive mindset with strong problem-solving, communication, and teamwork skills.German (B2)English (B2)French (ADVANTAGEOUS)What do we offer you?Maternity/paternity leave: 18-week maternity leave paid at 100% and 4-week paternity leave paid at 100%Mobility: Participation in the costs of purchasing a public transport passCumulus points: Benefit from additional Cumulus pointsMobile phone subscription: Cell phone subscription at attractive ratesEmployee offers: Various offers at attractive rates: Migros Online delivery subscription, Migros Bank, Migrol, Mobility, Axa Winterthur, etcSports and fitness offers: We value your health and offer CHF 250.- per year when taking out a sports subscriptionInformal culture: We stand for respectful cooperation on the same level Only online applications can be accepted on the applications portal.ContactMs. Katharina HöttermannTalent Acquisition PartnerNo suitable vacancies?Set up a search subscription to ensure you receive suitable job vacancies conveniently by e-mail. Set up a job subscription