IT Support Specialist (Afternoon/Evening)

ApplyJob TypeFull-timeDescriptionSouth College - We are one of the nation’s fastest growing institutions of higher learning … come grow your career with us. In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment -where respect and open interchange of ideas are at the heart of that culture.IT Support SpecialistThe IT Support Specialist is sharply focused on providing enterprise level technical support for South College remote and onsite users. The ideal candidate will work afternoons/evenings Monday-Friday. Broadly, this position provides front-line technical support for nearly all of the systems for which IT Services is responsible. Responsibilities include installation and/or configuration of computing hardware (computers, network switches, printers, etc.), software, A/V devices, network cabling, diagnostics, troubleshooting and end-user assistance.ResponsibilitiesDocument incoming helpdesk requests using internal ticketing systemInstall, repair and maintain desktop and laptop computers, peripherals and related systemsProvide end user support via remote assistance, in person and telephone.Support and enforce company information policies and procedures.Provide support for Microsoft and Apple products including Laptops, desktops, MacBook and iPhoneAssist in maintaining hardware and software inventory for asset management.Install and support AV equipment for classrooms, conference rooms and auditoriumsDemonstrate broad knowledge of technology principles, practices, and proceduresSelf-manage in a way that allows flexibility to support multiple tasks at any given timeAssist in updating support documents within knowledge management for the IT Services team, as well as end usersEnd-user Account ManagementBuild and maintain relationships across departmentsOther duties may be assignedBenefitsMedical, Dental, Vision401(k) – with Employer ContributionFront Loaded PTOTuition AssistanceRequirementsEducationAssociate degree in Computer Science or equivalent experienceExperience2+ years of overall IT experience2+ years’ experience supporting Microsoft Windows and Apple Mac OS environment2+ years’ experience supporting Microsoft Office applicationsKnowledge of network security practices and Antivirus softwareExceptional analytic and problem-solving skillsSelf-motivated and able to work across diverse technical and non-technical teamsGood written, verbal and interpersonal communication skillsExceptional Customer-oriented attitudeITIL (foundational level, but exposure to more detail than foundation is often necessary)Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Walking, lifting, manage use of technology, equipment operation.Must be able to utilize standard office equipment, i.e. desktop computer, monitor, keyboard, and telephone system.While performing the duties of this job, the employee is regularly required to talk or hear.This is largely a sedentary role; however, some filing is required.This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.