IT Support Specialist (For Nevian Lifescience PLC) - Job ID - 1418255

Nevian Lifescience PLC is looking for IT Support SpecialistJob Description / ResponsibilityNevian Lifescience PLC – formerly Novartis (Bangladesh) Limited – carries forward a 250-year global legacy and a 50-year local heritage in healthcare excellence. With its EU-GMP and ANVISA-certified facility, Nevian produces world-class medicines, including Novartis global brands under license, and serves as the importer and distributor of Novartis’ innovative therapies in Bangladesh.At Nevian, we are a team of passionate professionals driven to make a real difference for patients. We foster a culture where talent is valued, collaboration thrives, and everyone is empowered to perform at their best. Join us and be part of a team making a lasting impact on millions of lives.We are seeking for IT Support Specialist to join our IT team at Tongi Site.Major Responsibilities:Provide first-level technical support by serving as the primary point of contact for all incoming IT issues and requests, ensuring clear communication and timely resolutionDiagnose and resolve issues affecting desktop hardware, business software, operating systems, and network connectivity for end-user devicesManage the deployment and lifecycle of IT assets, including the setup, configuration, and maintenance of computers, peripherals, and user accountsMaintain system integrity and security by performing routine maintenance, applying patches, and ensuring all support activities are properly documentedEscalate complex problems to higher-level support teams when necessary and contribute to process improvements by updating knowledge base articles.Educational RequirementsBachelor of Science (BSc) in Computer ScienceBachelor of Science (BSc) in Information TechnologyMinimum B.Sc in Computer Science or Information TechnologyExperience RequirementsAt most 2 year(s)The applicants should have experience in the following business area(s):IT Enabled ServiceAdditional RequirementsMaximum 2 years of relevant work experience preferred, freshers are also encouraged to applyExperience with IT Management and remote support tools, alongside fundamental knowledge of IT security best practicesCompTIA A+, Network+ or MCP/MCSA certification preferredStrong interpersonal communication and customer service skills.Job LocationGazipur (Tongi)