IT Support Specialist

Mitsubishi Logisnext Europe (MLE) is part of a world-leading provider of logistics and materials handling solutions matched to both local and trans global customer. MLE offers materials handling and logistics customers a comprehensive range of state-of-the-art forklifts, warehouse equipment and AGV (automated guided vehicle) solutions, along with racking, IoT (Internet of Things) systems and tailored packages of customer-focused services. These are marketed under the Mitsubishi Forklift Trucks, Cat® Lift Trucks, Rocla and TCM banners. The brands are supplied through separate networks to appeal to different customer categories and to satisfy their particular requirements.Do you want to learn more about our company and our products?Please, visit our website: https://logisnext.eu/Our HQ is looking for a hand-on professional to fill the role ofIT Support Specialist (based in Enschede, with occasional trips to our HQ office in Almere center)to support both local colleagues in the Netherlands and MLE employees across Europe, as part of our collaborative, friendly but professional IT team.Your responsibilitiesDeliver first-line IT support via phone, email, remote tools, and in-personLog incidents and service requests efficiently, ensuring all relevant details are capturedTake ownership of support tickets, striving for swift resolutions at first contactWork alongside second-line support and wider IT teams to ensure timely issue resolutionMonitor incoming requests, prioritizing tasks based on urgency and business impactUphold excellent customer service standards throughout all interactions.What we're looking forEssential:Minimum of 18 months’ experience in a service desk/helpdesk roleStrong technical expertise in Windows 10/11, Microsoft 365, and Active DirectoryHands-on experience with user account management and IT ticketing systemsA solid understanding of networking principles—IP, DNS, DHCP, and subnettingClear and professional written and verbal communication skills, both in English and DutchA valid driving licenseDesirable:Experience supporting a virtual, multi-country service deskKnowledge of Office 365/Azure ADITIL Foundation certification (or equivalent)Familiarity with iOS/Android mobile device support.Key competencies:Highly organized with strong multitasking abilitiesA proactive problem solver with a solution-driven mindsetExcellent interpersonal and communication skillsCapable of working independently and as part of a remote teamCalm under pressure and confident in handling challengesA customer-focused approach with a passion for getting things done.What we offer?In total 2100 international colleagues and a diversity of culturesA 37.5 hour-working week27 holidays and a max. of 5 days extra (assigned by management) based on a full-time employmentPerformance-driven bonus schemeLearning and development opportunitiesVery diverse and international organization, with several entities in Europe and the parent company in Japan.How to apply?We look forward to receiving your CV in English. Please, apply directly on LinkedIn. If you have any questions, you may address them to our recruiter at: HR-MLE@logisnext.eu.Please, note:we do not sponsor visas and we can only consider candidates already living in the Netherlands;we may process personal data that is considered sensitive, such as conducting background checks, including Certificate of Good Conduct, for successful candidates.