IT Support Specialist

At New Horizon, we’re building a bank that runs on grit, speed, and execution. We move fast, challenge assumptions, and obsess over doing things better — for our clients and for each other. This isn’t a place for red tape; it’s a place for builders. From product design to client experience to operations, we’re constantly pushing for sharper thinking and smarter solutions. Our team is made up of passionate individuals who share a relentless drive to enhance our services and deliver exceptional experiences. If you’re energized by momentum, motivated by results, and excited to shape the future of banking, you’ll feel right at home here.General Job SummaryProvides technical support and assistance to New Horizon Bank in the installation and operation of computer hardware, software and peripherals. Work is performed within established procedures and standard practices under general supervision. Contacts are regularly and frequently made at all organizational levels within and outside the department. Professional judgment and confidentiality is required.Essential Duties And ResponsibilitiesOversee the day-to-day functions of information technology.Provide IT help desk support.Operate as a System Administrator on various systems and assist with user access provisioning.Work with third parties to review system reports, resolve issues, perform updates, etc.Install and upgrade computer hardware, software and peripherals.Troubleshoot and repair Laptops and Desktop computers.Troubleshoot and repair printers, scanners, network equipment, etc.Analyze, troubleshoot and resolve issues with computer hardware, software and peripherals.Maintain inventory of all computer hardware and software assets.Test computers, printers and peripherals to evaluate performance issues.Review daily, weekly, monthly, quarterly and annual vendor reports/information and implement remediation of any findings that may be needed.Assist with Board reporting on a quarterly basis.Assist with education of Bank Staff with regards to information technology/security.Perform at least quarterly backup recovery tests.Assist with Disaster Recovery, Business Continuity and Incident Response testing.Assist with the development, implementation and ongoing maintenance of policies, procedures and internal controls related to information technology functions.Assists and interfaces with examiners and auditors during regulatory exams and internal audits when related to information technology functions.Assists with examinations and audit reports related to information technology, including support where corrective actions are required.Performs other work as assigned.Required Knowledge, Skills, And AbilitiesExtensive knowledge of IT related hardware, software, operating systems and peripherals. This includes such things as Windows based systems and servers, Microsoft Office 365, file/folder management, email, Internet, security related systems, etc.Considerable knowledge of hardware and software installations and upgrades.Demonstrated ability in analyzing, troubleshooting and resolving hardware, software, operating system and peripherals problems.Demonstrated ability in troubleshooting wired and wireless network connectivity issues.Desire and willingness to work in a team-oriented work environment, yet ability to work independently, with minimal supervision.Ability to follow established guidelines/procedures and to prioritize and meet deadlines.Strong communication and interpersonal skills to maintain effective working relationships with employees at all levels of the organization.Occasionally provide remote support to staff working Saturday hours (8:45am – 12:15pm). In addition, the ability to perform system/software updates after business hours, or weekends, may be required.Willingness to work from any of the Banks operating locations and in some cases work from homeThis position will be required to know how to properly secure and deploy Mobile Devices.Familiar with Disaster Recovery procedures for fire, storm, power, and system outages. This position may have to perform duties that include – network availability, data recovery, data access, communication connectivity, facility readiness, and storm impact preparedness.Familiar with the Bank’s Anti-Virus/Malware system configuration, prevention methods, and remediation protocols.Education And ExperienceBachelor’s Degree (Preferred).Two years’ banking experience preferred.