IT Support Specialist

IT Support Specialist Are you looking for the next step in your career? Join NTT DATA!Would you like to pursue your career in Public Institutions?We are currently looking for an IT Support Specialist to join our growing client in Brussels! Key responsibilities :Incident analysis, first and second-line customer liaison with the purpose of maximizing the first call resolution rate ;First and second-line support : remote and on-site support ;Recording & tracking incident and request information ;Recording & tracking problem information ;Participating in reconfiguration/installation of PC environment ;Documenting operational support procedures ;Drafting technical content for knowledge database ;Ability to perform all tasks of a service desk operator ;Testing and administration of applications ;Liaising with system administration and database administration for execution of administration tasks. Profile : ITIL V4 Foundation Certified ;3 years of professional experience ;Fluent in French & English ;Willingness to work 100% onsite in Brussels ; Highly autonomous and broadly IT skilled ;Problem solving skills ;Very good communication skills ;Empathetic and user-oriented ;Very good skills in all of the MS office applications ;Very good skills with end user computers especially Windows computers ;Good understanding of the main mobile devices platforms and core mobile applications ;