IT Support Specialist

Oritain is a global leader in forensic origin verification with locations in Auckland, Dunedin, London, Singapore and Washington D.C.   Using cutting edge science, advanced technology, and specialised services, we independently verify where products and raw materials come from - protecting brand integrity, supporting compliance, and strengthening supply chain trust and transparency.   Trusted by suppliers and manufacturers, brands and retailers, consumers, and regulators.Driven by purpose, we are committed to advancing the scientific techniques and systems needed to identify the origin of the world's most critical commodities - enabling more ethical, resilient, and accountable supply chains.Your mission:  keep the world connectedNo two days are the same as an IT Support Specialist at Oritain - you'll need to be energetic, friendly, and ready to dive in, with a love for learning something new every day. This is your chance to learn and grow as part of a global business, working alongside a diverse team that values collaboration and curiosity.If you're the kind of person who gets a buzz from solving tech puzzles and helping people, read on!  We're looking for a hands-on, tech-savvy problem solver who thrives on keeping IT systems humming and has a user-first mindset to really keep your colleagues happy. As our new IT Support Specialist, you'll be the friendly face (or voice) behind 1st and 2nd line support for our global business.  You'll play a key role in ensuring smooth day-to-day operations and be the first point of contact for IT issues - from "my laptop won't start" to "why is the Wi-Fi acting up?" - helping users across the world, all while working within New Zealand business hours.Key Responsibilities:Provide 1st and 2nd line IT support across multiple regions.Stay on top of the ticketing system, making sure issues get resolved quickly.Deliverawesome customer service and escalate tricky issues when needed.Be onsite to support local users and infrastructure — reliability and punctuality are key.Handlestaff onboarding/offboarding: account setup, hardware provisioning, the works.Set up andconfigure IT gear: laptops, phones, tablets, printers, IoT devices Keepour IT assetregister up to date (hardware +software inventory).Run daily system checks to keep everything available and stable.Carry out quarterly audits to make sure IT processes and standards are followed.Do basic management, monitoring, and troubleshooting of our Meraki network.Monitor backups and patch schedules so nothing slips through the cracks.Support a variety of SaaS apps and services across the business.Help create and maintain documentation for systems, apps, and support processes.Keep IT procedures and workflows clear, current, and easy to follow.Be open to occasional travel to Auckland if required. Skills & Experience:A minimum of 1 year experience in providing 1st/2nd line IT support in a dynamic, fast-paced environment.  A proactive, resourceful mindset - you don't just wait for problems, you prevent them. Solid knowledge of Microsoft 365, SharePoint, Intune, Azure and remote support tools.Working knowledge of networks, firewalls, and general networking principles.Familiarity with ITIL best practices and service desk workflows.Experience liaising with third-party contractors and suppliers.Microsoft, Cisco, ITIL certifications are advantageous.Experience supporting MacOS and mobile devices (iPad, iPhone, Android).Strong analytical and problem-solving skills with a user-first mindset.Ability to work independently and collaboratively.Highly motivated with excellent task prioritisation and time management.Detail orientated with a commitment to quality service delivery.Clear and professional communication skills, both written and verbal. Solid documentation skills with attention to accuracy.Benefits:35 days holiday including STAT days2 paid volunteering leave daysLife insuranceHealth benefits cash-back policyBirthday holiday leaveA monthly well-being allowanceEmployee Assistance ProgrammeEnhanced maternity/paternity leaveAccess to an extensive on-line learning platformTo Apply:  This is a permanent 40 hour per week role, working Monday to Friday. Applications will be considered and progressed as they are received. If you think this is the role for you and Oritain is the place you want to be, we encourage you to apply today!  While we are passionate about creating a diverse and inclusive organisation, we are unable to consider applications from anyone who does not currently live and have the right to legally work in New Zealand.  Please note: any offer of employment would be conditional upon Oritain obtaining satisfactory reference and background checks undertaken by Oritain, information services, and third-party agencies of the Company's choice.