IT Support Specialist

About UsVinarchy. Redefining Wine.Established in 2025 following the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy is an exceptional global wine company committed to redefining wine.Crafting extraordinary wines in Australia, New Zealand, Spain, Italy, South Africa, Chile and the United States, and sharing them in almost every corner of the world, we are relentlessly innovative, ambitious and imaginative at every stage from grape to glass.About The RoleAs our IT Support Specialist, you’ll be the first point of contact for technical support across the business. You’ll provide timely assistance to both local and remote users, resolving issues via phone, email, and ticketing systems. This hands-on role includes supporting hardware and software setups, PC builds and imaging, and assisting with basic server and network tasks. You’ll play a key part in ensuring smooth day-to-day IT operations and escalating complex issues when needed.Key Responsibilities IncludeProvide front-line support to end-users on software and hardware related issues across the Global IT user base, in accordance with company policy and IT standards.Provide timely, accurate and appropriate responses to customer queries.Investigate and resolve application or data issues using a variety of tools and resourcesEnsures backup and recovery strategies are in place across all environments.Carefully evaluate alternative risks and solutions before acting to provide timely resolution.Approach support with a proactive attitude, desire to seek root cause, in-depth analysis, and strive to reduce inefficiencies and manual efforts.Pick-up incoming calls and provide technical support to our usersMaintaining a positive, empathetic and professional attitude at all times.Where applicable, call back users as per the promised timelines and take complete ownership of their issues.What You’ll BringPreferred Qualifications:Bachelor’s Degree/Diploma or equivalent.Required Experience2-3 year’s industry experience working in a Help Desk or similar environment.Experience with Microsoft Windows 10 & 11, Windows Server.Experience in an Active Directory, Intune, Entra and Azure AD environment and basic network troubleshooting.Experience in a Critical Incident Management is an added advantage.Works as an effective team member, leading, guiding & inspiring others.Communicates well at all levels: shares ideas and contributes.Why Join Us?Vinarchy is a home for passionate people to do their very best work. We believe in empowering our people and celebrating success.We offer a competitive rewards package and the opportunity to work with a world-class team.You’ll Also Have Access ToStaff wine allowance and access to unique wine specialsPaid Parental LeaveLoyalty Leave - earn up to 1-week additional annual leave after 5 yrsVinarchy Anniversary Day offGo Beyond Day - making a difference in your local communityAccess to an extensive online learning libraryAnnual Flu Vaccination ProgramEmployee Assistance ProgramExclusive employee discounts with national retailersReady to redefine your future? APPLY TODAY!At Vinarchy, we are dedicated to building a diverse, dynamic and inclusive culture. Prospective candidates will be required to provide proof of legal work rights and undertake relevant pre-employment screening to verify eligibility and suitability.