IT Support Specialist

Industry & Sector: Management Consulting & Business Services operating in the United Arab Emirates, delivering advisory, operational and technology-enabled services to corporate clients across the Gulf. This is an on-site role supporting internal and client-facing IT systems across multiple locations in the UAE.About The OpportunityWe are seeking a hands-on IT Support Specialist to join an agile on-site IT team. You will deliver frontline desktop and infrastructure support, resolve incidents rapidly, and maintain high availability for business-critical systems. This is an excellent role for an experienced technician who thrives in fast-paced environments and wants to own customer satisfaction and IT reliability.Role & ResponsibilitiesProvide on-site first- and second-line support for Windows desktops, laptops, peripherals and mobile devices; resolve incidents within SLA targets.Administer user accounts, groups and policies in Active Directory and Azure AD; manage Exchange Online and Microsoft 365 user access and permissions.Troubleshoot LAN/WAN and TCP/IP network issues, VPN connectivity, and collaborate with network vendors for escalations.Operate the service desk (ServiceNow/Jira), triage tickets, document resolutions, and escalate complex issues to engineering teams.Deploy and maintain endpoint management tools (SCCM/Intune), perform imaging, patching, and endpoint security monitoring.Maintain hardware inventory, perform hardware installations and replacements, and produce clear technical documentation and user guides.Skills & QualificationsMust-Have (Technical Skills)Active DirectoryAzure Active DirectoryMicrosoft 365Exchange OnlineWindows 10/11 supportMicrosoft Endpoint Configuration Manager (SCCM)ServiceNowTCP/IPPreferredITIL Foundation certificationVMware vSphereMicrosoft Certified: Modern Desktop Administrator AssociateRequired QualificationsBachelor's degree or diploma in Computer Science, Information Technology or equivalent preferred.2+ years of hands-on IT support or desktop support experience (on-site environment preferred).Fluent English; Arabic language skills are an advantage for UAE-based client support.Benefits & Culture HighlightsCompetitive UAE salary and benefits package aligned to market benchmarks.On-site, collaborative team environment with clear career progression into infrastructure or systems engineering.Exposure to cross-functional projects, vendor management and regional IT operations.This role is optimized for candidates experienced in Windows desktop support, Microsoft 365 administration and ticketing-driven IT operations. If you are proactive, customer-focused and ready to deliver reliable IT services in a dynamic consulting environment in the UAE, we want to hear from you.Skills: servicenow,tcp/ip,it support specialist,active directory,azure active directory