IT Support Specialist

We are seeking a skilled IT Support Specialist to manage and maintain our company's IT infrastructure, ensuring smooth operations across Windows, macOS, and basic Linux environments. This role involves hands-on troubleshooting, proactive system management, and providing clear, friendly, and effective technical support to employees. You will work with modern IT tools, maintain security standards, and contribute to achieving SOC 2 compliance. Key responsibilities include:

Providing technical support for Windows and macOS systems, with basic Linux troubleshootingConfiguring, monitoring, and maintaining MDM (Mobile Device Management) systemsEnsuring SOC 2 compliance through security and operational best practicesTroubleshooting software, hardware, and network issuesManaging user accounts, passwords, and MFA settingsAssisting with employee onboarding, device configuration, and trainingConfiguring and managing firewalls and enterprise Wi-Fi networksAdministering Google Workspace, including user provisioning, resource access, and organizational hierarchyRequirementsEssential:

Proven experience with Windows and macOS administration (Linux familiarity is a plus)Hands-on experience with MDM platformsKnowledge of SOC 2 compliance requirementsStrong troubleshooting skills for both hardware and softwareExperience configuring and managing enterprise Wi-Fi and firewall systemsExcellent communication skills for providing user support and trainingAbility to work independently and handle multiple prioritiesFluent Arabic & English speakerPreferred: Familiarity with identity and access management toolsExperience with cloud-based collaboration toolsKnowledge of network security best practicesBenefitsCollaborative, growth-focused work environmentOpportunity to work with modern IT tools and security standardsExposure to diverse operating systems and enterprise-level technologiesProfessional development in security compliance and infrastructure management