IT Support Technician

We are looking for multiple IT Support Technicians on behalf of the European Space Agency (ESA) for their location in Noordwijk, The Netherlands, to join their IT Department. The selected candidate should show integrity and professionalism.Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at interview stage).The successful candidate will be tasked with, but not limited to:1st and 2nd level call resolution (on location and/or remotely) in the following areas:Windows OS based client devices (Windows 7, Windows 10);Mac OS based client devices;Mobile phones and smartphones;Office 365;Network and local printing facilities;Specific corporate applications;1st line networking (LAN, WiFi);Approved client applications (i.e. SAP, Adobe, MS Office, Encryption tools, etc.).Evaluate, categorise and log user requests, problems and pro-actively follow up these requests to ensure timely resolution of the delivery and deployment of new workstations (PC’s / laptops) and maintenance and replacement of existing workstations, as well as other systems like mobile devices and printers;Maintain, update and integrate Knowledge Base DB, procedures and working instructions;Assist and advise the user community in the technical and functional use of the Client’s Corporate services and applications.ATG is dedicated to diversity and inclusion and is an equal opportunity employer. Regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, handicap or any other reason protected by relevant state or municipal legislation, we are pleased to consider all eligible candidates for employment.Requirements:Vocational training in Information Technology or similar subject;A Bachelor’s Degree in Information Technology or a similar subject is a strong asset;At least 4 years of relevant work experience;Experience in providing support to Windows OS and Mac OS based client devices;Experience with reporting on, configuring and troubleshooting of networks, local printing facilities, mobile phones and smartphones;Experience with first line networking (LAN, WiFi);Exposure to approved client applications (i.e., SAP, Adobe, MS Office, Encryption tools, etc.);Experience in O365 is a strong asset;Work experience in an international environment is an asset;Proactive and customer-focused mind-set with a courteous and respectful approach is a must;Excellent communicator with friendly attitude and active listening skills;Flexible, enthusiastic, and empathetic person with willingness to collaborate with others on different tasks and also occasionally work outside of regular working hours to respond to operational needs;Able to work both autonomously and in a team;Logical thinking, desire to learn and continuously develop;Must be eligible to work in the EU;Fluency in English (both written and spoken).Please submit your application in English via the apply button below. Applications submitted in other languages will not be considered.