IT Support Technician, Business Sweden, Stockholm

Business Sweden is establishing an internal servicedesk function and is now looking for a dedicated and solution-oriented support technician to join from the start. You will be the first point of contact for our global employees regarding technical issues and play a key role in ensuring high quality and efficiency in our daily IT delivery.Business Sweden helps Swedish companies grow global sales and international companies invest and expand in Sweden. With a local presence in more than 40 markets, we offer both strategic advice and hands-on support to companies of all sizes and in a wide range of industries. The IT & Digitalisation department is an important function to support business needs.Responsibilities:Receive, register, and manage incoming IT support requests via phone, email, and ticketing system.Troubleshoot and resolve issues related to hardware, software, networks, and user accounts.Escalate more complex issues to second line support or external vendors.Document solutions and contribute to our internal knowledge base.Actively contribute to improving our support processes.The role is based in Stockholm, but you will work closely with and support our teams around the world. You report to the IT Operations Manager within the IT & Digitalisation function. We apply probationary employment in all applicable positions.Working hours:The position involves shift work on weekdays between 06:00 and 22:00 according to a rolling four-week schedule. Shifts are planned in advance and may vary within these hours. Flexibility and the ability to adapt to different working hours are therefore important. Some on-call duty may also be required if needed.Skills & RequirementsCore competencies and collaborative skillsDemonstrate commitment, honesty, and accountability in tasks.Provide support and take ownership to ensure high quality delivery on time. Structured and prioritize effectively.Collaborate effectively to achieve good results with a service-minded and positive can-do attitude.Contribute to team spirit and transparent communication.A problem solver who easily adapts to new ways of working.Voice your own ideas and share opinions. Show appreciation for different perspectives.Formal requirementsSecondary education in IT or equivalent experience.Previous experience in a service desk or similar support function - preferably from employment, but relevant internship experience is also relevant.Solid knowledge of Windows, Microsoft 365, and ticketing systems.You have a high level of proficiency in English and Swedish.Experience from working in an international context is a plus.ApplicationPlease submit your CV and cover letter in English as soon as possible as we will be screening applications on a rolling basis. No later than 23 November 2025. Your application will be handled confidentially.