IT Support Technician II

DescriptionReviveRX is a licensed mail-order pharmacy specializing in high-quality compounded and commercial medications. Collaborating with top pharmacists, scientists, and manufacturers, we ensure dependable, premium products. Excellence is our standard; we uphold rigorous quality and safety protocols without compromise. Our experienced team of professionals is dedicated to precision and patient safety, ensuring every medication is crafted with care and integrity. We set a higher standard in compounding that patients and providers can trust.We are seeking an IT Support Technician II. In this role you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise applications across sites. You can determine when it is appropriate to deviate from standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs. You will troubleshoot software and hardware failures and identify network problems. You will monitor the incident management system to ensure timely acknowledgement and resolution of support requests, while working within established SLA parameters. You also may perform on-call duties as required.Key job responsibilitiesAs an experienced technology professional, you will be responsible for:- Troubleshooting hardware, software, and connectivity issues- Assist vendors in the field with triage and updates of technologies- Handle support requests and procedures across the network- Assist in training new hires- Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions- Managing local technical projects- Identifying root-causes of operational issues and process inefficiencies- Supporting customers from multiple buildings in the area, as well as remote customers- Traveling within your local area to support our customers- Continuous learning of new technologiesBasic Qualifications- High school or equivalent diploma- 2+ years of corporate Windows, Mac, or Linux Operating systems support experience- 2+ years of troubleshooting in a multi-user high availability environment experience- 1+ years of IT client, server, and network service delivery experience- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience- 2+ years of supporting and maintaining a corporate network environment experiencePreferred Qualifications- Associate’s degree or equivalent work experience- Experience in a dynamic environment with a high degree of customer service- Experience supporting video conference and teleconference equipment- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certificationsWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.