IT Support Technician

Thought Machine’s mission is bold - to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.We have grown rapidly in the past few years - growing our team to more than 550 individuals across offices in London, New York, Singapore and Sydney. We have raised more than $500m in funding and are now valued at $2.7bn. Our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more.We have created a culture enabling our team to produce the best work in the industry, ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the most generous employee share package in the industry. Global Finance Magazine named us one of the world’s most innovative fintechs, and the Financial Times recognised us as one of Europe’s fastest-growing companies in 2023.At Thought Machine, IT stands for Internal Technology because we ensure our colleagues have the tools they need to be productive - whatever form that takes. We run IT support operations primarily in-person, because that solves the user’s problem quicker, and gives a great social experience at the same time. We have a Mac laptop fleet and Linux desktops, with a mix of on-premises and cloud infrastructure. In this role you’ll deliver world class support for them all, within a fast-moving, innovative technology company.Please note that this role will require you to be in the London office 4-5 days a week.DutiesProviding internal in-person support for Thought Machine employees in London and remote support to employees in international officesProvisioning and deploying hardware for new and existing employeesManaging the stock levels and lifecycle of IT hardwareChecking and maintaining meeting room and other office IT equipmentSupporting events for both employees and external visitorsPartnering with the other members of the global IT team to provide seamless supportContributing to infrastructure improvements with other members of the team or as independent projectsRequirementsEssentialExperience with Linux or Mac OS (ideally both)Experience troubleshooting hardware and softwareSolid understanding of networking conceptsExperience in delivering technical support, including at executive levelExperience working in a customer-facing roleDesirableFamiliarity with Mobile Device Management systems like JAMF ProExperience with network troubleshootingAudio Visual experience, preferably Google MeetGoogle Workspace applications and administrationBash and/or Python ScriptingExperience with hardware or software procurement and inventory managementTraits We Value Love identifying and solving problemsHave outstanding communication skills and a user-first mindsetHave confidence in responding to users/customersBe passionate and driven to develop their skills across a range of technologiesBe able to proactively prioritise their work, and execute independently as part of a global teamBenefitsHighly competitive salaryPension plan (match up to 5%)Life insurance - three times annual salaryCompetitive maternity (six months fully paid) and paternity leave (four weeks fully paid)Shared parental leave (matched to our maternity leave for the same point in time)25 days holiday and bank holidaysFlexible working hoursCycle-to-work schemeElectric car schemeSeason ticket loanAccess to outstanding learning materials and coursesSports and hobby clubs, subsidised by Thought MachineAll the latest tech you needStart the day properly with fresh fruit and cerealsHuge range of healthy (and not-so-healthy) snacks, smoothies and drinksA talented and experienced team as your colleaguesAn environment where we encourage learning and progressTwo charity days a yearWeekly food pop-up Thought Machine is committed to making a measurable positive impact on people's everyday lives. We are an equal-opportunity employer and value diversity at our company.We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.