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VeeAR Projects Inc.

IT Support

VeeAR Projects Inc. • Tokyo • onsite
Posted: 4 hours ago
Information Technology and Engineering mid

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Job Description

We are seeking a bilingual IT Technical Support Specialist to provide end user support in English and Japanese.The candidate will troubleshoot hardware, software, and network issues via phone, chat, and ticketing tools.Handle incident management, service requests, and escalation within SLA timelines.Support Windows and basic macOS/iOS environments in an enterprise setup.Collaborate with global teams to resolve technical problems and document solutions.Maintain user communication with clear and professional updates.Ideal candidate has 2–5 years of IT helpdesk experience with strong customer service skills.

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