IT System Administrator (Housing & Facility systems)

Your RoleAs an IT System Administrator, you will be responsible for planning, coordinating, and managing information technology projects and initiatives while also maintaining and administering our IT systems in the facility scope (workspaces, access control, printing, etc.). Your role will be administering IT systems and enhancing the environment throughout its lifecycle in the region. You collaborate closely with the facility managers, participate in projects, and manage suppliers. Technologies in scope; Print fleet management, Physical Access Control, Networking, End User Hardware.What You’ll DoService Desk:Provide specialist level user support on facility hardware, tooling, and associated services by answering questions and resolving issues for internal customers – in person, via telephone, via email, or via online toolingProvide system troubleshooting assistance, finding the root cause for issuesManage escalated issues in line with the Service Level Agreement. Applying proper categorization and timely resolution of tickets and rerouting wrongly assigned ticketsEscalate complex issues to appropriate channels internal or external. Engaging external vendors or partners, overseeing issues through completion, testing, and communicating back to the userSystem AdministrationCo-Owner of the IT scope in our facility blueprint and system setup concepts. Maintain contact with the business, internal IT and vendors on the infrastructure to ensure all required usage guidance is executed according to standards & agreementsLiaise with stakeholders in relation to improvements, planning or issues and provide future recommendationsMonitor, maintain and update the facility tooling infrastructure (workspace, printing, access, signage) to achieve maximum uptime and trouble-free usageMaintain internal documents and knowledge base pages as new functionality is introduced or changedProvide guidance and training to staff on the use of new technologies and systems, ensuring a smooth transition and user adoptionPerform basic updates to the systems, maintain user permissions, user roles, profiles, and hierarchies, maintain security and data protectionProject ParticipationParticipate in projects to test and implement the system in new locations, running the IT streamParticipate in projects to test and deploy new features to the organizationCoordination, planning and execution of project tasksCreation and ownership of IT scopingBudget Management: Work closely with the project managers / sponsors to develop and manage the IT budget, track expenditures and optimize resource allocationWho You AreBachelor's degree in Information Technology, IT Infrastructure, or related fieldMinimum of 3 years of experience in IT facility planning, project management, system administration, or a similar roleExcellent communication skills in EnglishUnderstanding of systems management, network configuration, and IT building fabricsIt´s meritorious if you have Project management certification (e.g., PRINCE2, Agile, SCRUM) and/or if you have experience from the healthcare industryAs a person, you have excellent communication skills, an analytical and creative mindset and problem solving skills. You have the ability to work collaboratively in a cross-functional team environment. You´re also customer oriented, result driven and like to work in an innovative company that is continuously developing.Why join Embla Medical?At Embla Medical, you’ll make a real difference in people’s lives. You'll join a purpose-driven company that values innovation, collaboration, and long-term career development. This is more than just a role — it’s an opportunity to build a meaningful career. You will work in a flexible and international organization together with committed colleagues who all work towards the same goal – to improve people´s mobility!The EmploymentFull time, start as soon as possible. Probationary period. Remote/hybrid, travelling is required in this position.The applicationClick on “Apply” to proceed. Application period ends 2025-10-24. Please send us your application written in English.Join us in our mission to improve people’s mobility!Embla Medical is committed to sustainable business practices and renowned for positively impacting people‘s health and well-beingEmbla Medical is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available individual in every job.Embla Medical's equal opportunity policy prohibits all discrimination (based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical disability, mental disability, military service, pregnancy, child birth or related medical condition, actual or perceived sexual orientation, or any other consideration made unlawful by local laws around the world).Embla Medical is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all individuals involved in the operations of Embla Medical and prohibits discrimination by any emplo yee of Embla Medical, including supervisors and co-workers.Important Warning: Beware of fraudulent recruiters impersonating our company. Please take extra caution when asked for any sensitive personal information, such as social security numbers or bank account details. We will never ask you for any form of payment during the recruitment process. Please make sure you refer to our official website.