IT Systems Engineer // US

hackajob is collaborating with Babylist to connect them with exceptional tech professionals for this role.IT Systems EngineerUnited StatesWho We AreBabylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com.Our Ways of WorkingBabylist thrives as a remote-first company, with HQ team members located across the U.S. and Canada. We meet in person twice a year—once as a company and once by department to strengthen the relationships that power our work. We show up consistently, stay purpose-driven, and achieve results —together, from anywhere.Our Tech Stack OktaJAMF/IntuneGoogle WorkspaceOffice 365MimecastMacbooks / Windows DevicesFreshService / ITSMCisco MerakiKoerber One WMSSlackWhat The Role IsBabylist is looking for an IT Systems Engineer to join our IT Team as a technical expert and strategic partner. Your primary function will be to support both our Columbus fulfillment center operations and our corporate IT infrastructure, two distinct environments that require different approaches but unified excellence.In this role, you'll configure, deploy, and maintain all connected devices across our organization, from our fulfillment center in Columbus, OH to corporate teams nationwide. You'll also provide critical support to our Corp IT Help Desk across multiple time zones, ensuring seamless operations wherever our teams work. This means building automation that eliminates manual work, continuously improving our managed IT systems, and serving as an escalation point for complex technical challenges. You'll be essential to the continued development, deployment, and ongoing support for both fulfillment center and corporate IT - driving innovation and ensuring our infrastructure scales with our growth. This is hands-on engineering work with significant strategic impact, perfect for someone who loves solving complex problems and making technology work better for everyone.Who You AreYou bring 4-6+ years of hands-on experience supporting and troubleshooting Windows and Mac OS environments at scale, with deep expertise in both corporate and warehouse/distribution settings including Android wireless handhelds, network printers, and specialized operational technologyYou have 4-6+ years administering enterprise SaaS platforms, with demonstrated expertise in Google Workspace and Okta (SSO, Lifecycle Management, Workflows), and you've successfully deployed and managed identity providers (IDP) and MDM systems (JAMF or Intune) including the full lifecycle of user provisioning, access management, and device configurationYou're proficient in shell scripting (Bash or PowerShell) and have built production-ready automation that measurably improved efficiency, and you have experience with Asset/Inventory Management and hardware lifecycle planningYou have working knowledge of Warehouse Management Systems (WMS) and understand the unique IT requirements of distribution operationsBonus points for experience with Cisco Meraki, Koerber One (formerly HighJump WMS), EDR/XDR, SOC experience, or cloud platforms (Azure/GCP/AWS)You translate complex technical concepts into clear, accessible language for non-technical audiences and thrive in collaborative environments with a "strong opinions, lightly held" approach to technical discussionsYou're driven by problem-solving, bringing both creativity and technical rigor to challenges, and you're passionate about continuous improvement—actively seeking opportunities to enhance systems and processesYou're comfortable rolling up your sleeves when systems need hands-on attention, you support your team during critical incidents, and you're energized by mentoring others and helping teammates grow their technical skillsYou're available during core business hours with flexibility for critical support across time zones, including participation in on-call rotationHow You Will Make An ImpactEngineering & Architecture: Design, implement, and maintain IT systems across both fulfillment center and corporate environments, with a focus on scalability, security, and automation. You'll be responsible for the ongoing evolution of our tech stack, ensuring it meets current needs while anticipating future requirementsAutomation Leadership: Drive automation initiatives across the IT organization. Build scripts and workflows that eliminate manual processes, reduce ticket volume, and improve the employee experience. You'll identify opportunities for automation and lead their implementationTechnical Support Excellence: Provide expert-level troubleshooting for Windows, Mac OS, Android wireless devices, printers, and integrated applications. Serve as an escalation point for complex technical issues, ensuring rapid resolution with lasting solutionsFulfillment Center Operations Support: Partner closely with our Columbus fulfillment center team to ensure seamless IT operations during business hours. You'll understand the unique needs of distribution center technology and ensure our systems support efficient fulfillment operationsSystem Administration: Manage and optimize our core IT platforms including Okta, JAMF/Intune, Google Workspace, Office 365, Mimecast, FreshService, Cisco Meraki, and Koerber One WMS. You'll handle advanced configuration, integration, and security policy implementationProcess Improvement: Continuously refine IT processes and procedures, identifying inefficiencies and implementing solutions that improve service delivery and system reliabilityCross-functional Collaboration: Work closely with the IT team to set technical direction, share knowledge, and ensure consistent standards across all systems and environmentsMentorship: Help develop the technical skills of team members, sharing your expertise and fostering a culture of continuous learningWhy You Will Love Working At BabylistWe invest in the infrastructure you’ll need to be supported and successful: tools, opportunities to connect with colleagues, and a stipend to help you set up your officeWe build products that have a positive impact on millions of people’s livesWe believe technology and data can solve hard problems AI plays a meaningful role in how we work, create, and scale—intentionally embedded in our tools, systems, and decision-making to support innovation and real impactWe believe in exceptional management We offer competitive pay and meaningful opportunities for career advancementWe have great benefits like company paid medical, dental, and vision, a generous paid parental leave policy, and 401k with company matchWe care about employee wellbeing with perks for physical, mental and emotional health, parenting, childcare, and financial planningBabylist follows a market-based approach to compensation, with pay varying based on location, experience, and qualifications. In compliance with applicable pay transparency laws, the starting salary range for this role is $124,500.00 to $149,400.00, representing the lowest to highest compensation we reasonably expect to offer for this position.Your starting salary within this range will be determined based on your skills, experience, and work location, with future adjustments informed by role growth, performance, and internal pay equity. Babylist is committed to supporting career progression and recognizes the value of performance-based advancementIn addition to competitive pay, Babylist offers equity, bonus opportunities, and a comprehensive benefits package, including company-paid health, dental, and vision insurance, 401(k) matching, flexible spending accounts, and paid leave, including PTO and parental leave.