IT Technical Support Specialist (Bilingual French–English)

Languages: Fluent French & English (mandatory)Type: Future Offshore Opportunities with International ClientsAbout the RoleMS2 Bilingual is proactively recruiting experienced IT Technical Support professionals in Morocco for upcoming offshore opportunities with our international clients. You’ll play a key role in providing remote assistance, resolving technical issues, and ensuring smooth system performance for global users.ResponsibilitiesProvide remote IT assistance via chat, email, or phoneDiagnose and troubleshoot hardware, software, and network issuesEscalate complex problems to higher-level support teamsDocument technical incidents and resolutions accuratelyMaintain strong client communication and service qualityRequirementsProven experience in IT support or helpdesk rolesStrong troubleshooting and diagnostic skillsFluency in French and English (spoken and written)Reliable internet connection and professional workspaceFlexibility to work international schedulesInterview & Hiring ProcessApply via LinkedIn with your most recent resumeInitial screening interview with an MS2 Bilingual recruiter to evaluate technical background and language proficiencyClient interview (when future opportunity matches your profile)Offer and onboarding through MS2 Bilingual once placement is confirmed